Natasha Prince
Jefferson City,MO
Summary
Dynamic professional with a proven track record at Chez Sports Bar & Grill, excelling in customer service and upselling strategies. Leveraged strong organization and Microsoft Excel proficiency to enhance operational efficiency and team performance. Achieved significant improvements in customer satisfaction and inventory management, demonstrating exceptional leadership and analytical skills.
Overview
18
18
years of professional experience
Work History
Lead Bartender
Chez Sports Bar & Grill
07.2011 - 04.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Served high customer volumes during special events, nights, and weekends.
Server
Leeward Bowl Bar & Grill
01.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Outbound Coordinator
Royal Hawaiian Movers - Oahu
12.2016 - 10.2017
- Streamlined outbound processes by implementing efficient workflows and coordinating with cross-functional teams.
- Reduced shipping times with optimized routing and scheduling, enhancing overall customer experience.
- Collaborated with inbound coordinators to optimize inventory management and maintain accurate stock levels for outgoing orders.
- Improved order accuracy for customer satisfaction by closely monitoring inventory levels and addressing discrepancies.
- Monitored warehouse staff performance closely, providing guidance and feedback as necessary to ensure peak productivity levels were maintained.
- Played an integral role in coordinating special projects, such as warehouse reorganizations or the implementation of new systems, resulting in optimized processes and improved overall performance.
- Provided exceptional support to sales team members, addressing any concerns or issues related to outbound shipments.
- Enhanced communication between departments by implementing regular meetings and updates on outbound activities.
- Managed high-volume orders effectively, ensuring timely processing and shipment of products to customers.
- Handled day-to-day shipping and receiving overseeing more than 8-12 HHG per day.
Administrative Assistant
Sue-V Expressions
10.2010 - 02.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Sales Associate
Macys Department Store
09.2010 - 10.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Youth Program Assistant
MWR U.S. DoD Army
04.2009 - 08.2009
- Explained and enforced rules and regulations of CYS program.
- Created safe, fun environment for children and teens attending special programs at CYS facility.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Coordinated volunteer opportunities for youth within the community, fostering social responsibility values and skill-building experiences.
- Managed administrative tasks, including attendance tracking and parent communication, ensuring accurate records and timely updates.
- Delivered informative presentations on various topics relevant to the youth population, boosting their knowledge base.
Youth Program Assistant
MWR U.S. DoD Army
02.2006 - 10.2006
- Explained and enforced rules and regulations of MWR program.
- Created safe, fun environment for children and teens attending special programs at MWR facility.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Communicated frequently with campers and parents to meet camper needs and achieve high satisfaction ratings.
- Assisted in the development of program curricula for improved participant outcomes.
- Managed administrative tasks, including attendance tracking and parent communication, ensuring accurate records and timely updates.
- Promoted a safe and inclusive environment, fostering positive relationships among participants.
Education
No Degree - Business Administration
University of Phoenix
Honolulu, HIGED -
Maine Equivalency High School Diploma
Seoul, South Korea2005
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Upselling strategies
- Shipping and receiving
- Strong Organization
- Warehouse Operations
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
Timeline
Server
Leeward Bowl Bar & Grill
01.2017 - 10.2019
Outbound Coordinator
Royal Hawaiian Movers - Oahu
12.2016 - 10.2017
Lead Bartender
Chez Sports Bar & Grill
07.2011 - 04.2024
Administrative Assistant
Sue-V Expressions
10.2010 - 02.2011
Sales Associate
Macys Department Store
09.2010 - 10.2010
Youth Program Assistant
MWR U.S. DoD Army
04.2009 - 08.2009
Youth Program Assistant
MWR U.S. DoD Army
02.2006 - 10.2006
No Degree - Business Administration
University of Phoenix
GED -
Maine Equivalency High School Diploma
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