Natasha Printers
Miamisburg,OH
Summary
With expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Health Plan Advisor
Bloom Insurance Agency
10.2023 - Current
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Implemented targeted outreach strategies to connect with potential new members and increase enrollment rates.
- Analyzed risk factors to recommend appropriate coverage levels.
Licensed Insurance Agent
Primerica
10.2022 - 10.2023
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Credit Specialist
United Wealth Education
03.2020 - 08.2022
- Prepared reports of findings and recommendations.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Attended ongoing professional training to facilitate accurate and productive credit management.
Call Center Representative
TradeGlobal
10.2017 - 05.2020
- Educated customers on company systems, form completion, and access to services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Warehouse Associate/Machine Operator
PAYLESS DISTRIBUTION CENTER
06.2015 - 08.2017
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Checked packages and merchandise for damage and notified vendors.
- Entered quantity received against purchase order in computer system.
Direct Caregiver
ResCare
05.2013 - 10.2016
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Researched community resources and services to provide accessibility and assistance to clients.
- Continued professional development through ongoing training and educational opportunities, staying current with best practices in caregiving.
Call Center Representative
InfoCision
08.2012 - 06.2014
- Educated customers on company systems, form completion, and access to services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
Payroll Specialist
CENSUS BUREAU
10.2009 - 08.2012
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
Phlebotomist
ZLB PLASMA CENTER
08.2006 - 10.2009
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant and Front Office Assistant
suburban family practice
08.2005 - 06.2006
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Certificate - Personal finance and credit
Allison Steele Enhanced Learning Center
06.2020
Associate Degree In Applied Science - MEDICAL ADMINISTRATIVE ASSISTANT
SOUTHWESTERN COLLEGE
Dayton, OH01.2005
Skills
- Insurance sales
- Presentation skills
- Sales
- Communication skills
- Clerical skills
- Microsoft Excel
- Typing
- Medicare
- Analysis skills
- Time management
- Excel (2 years)
- Leadership
- Customer service
- Quality Assurance
- Computer knowledge
- Office Administration
- Medical Administration
- Microsoft Office
- Customer relationship management
- English
- Computer skills
- Powerpoint (2 years)
- Negotiation
- Customer support
- Telemarketing
- Call Center
- Financial services
- Microsoft word (2 years)
- Officecom experience
- Quality assurance
- Relationship management
- HIPPA
- Outbound and Inbound Sales
- Entrepreneurship
Certification
- Insurance Producer License
- Life & Health Insurance License
- Certified Medical Assistant
- CPR Certification
Timeline
Licensed Health Plan Advisor
Bloom Insurance Agency
10.2023 - Current
Licensed Insurance Agent
Primerica
10.2022 - 10.2023
Credit Specialist
United Wealth Education
03.2020 - 08.2022
Call Center Representative
TradeGlobal
10.2017 - 05.2020
Warehouse Associate/Machine Operator
PAYLESS DISTRIBUTION CENTER
06.2015 - 08.2017
Direct Caregiver
ResCare
05.2013 - 10.2016
Call Center Representative
InfoCision
08.2012 - 06.2014
Payroll Specialist
CENSUS BUREAU
10.2009 - 08.2012
Phlebotomist
ZLB PLASMA CENTER
08.2006 - 10.2009
Medical Assistant and Front Office Assistant
suburban family practice
08.2005 - 06.2006
Certificate - Personal finance and credit
Allison Steele Enhanced Learning Center
Associate Degree In Applied Science - MEDICAL ADMINISTRATIVE ASSISTANT
SOUTHWESTERN COLLEGE
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