Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natasha Pugh

Aberdeen,MD

Summary

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Tropical Smoothie Cafe
09.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.

Lifeguard

Great Wolf Lodge
09.2023 - 10.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Upheld hygiene standards in pool and surrounding area.

Cashier

Panera Bread
05.2023 - 09.2023
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed daily and weekly cleaning tasks.
  • Organized my work station.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Aberdeen High School
Aberdeen, MD
05-2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Safe Food Handling
  • Safety awareness
  • Food Preparation

Certification

  • ServSafe Food Handler's Certification

Languages

German
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

Tropical Smoothie Cafe
09.2024 - Current

Lifeguard

Great Wolf Lodge
09.2023 - 10.2023

Cashier

Panera Bread
05.2023 - 09.2023
  • ServSafe Food Handler's Certification

High School Diploma -

Aberdeen High School
Natasha Pugh