Natasha Pugh
Aberdeen,MD
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Tropical Smoothie Cafe
09.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Lifeguard
Great Wolf Lodge
09.2023 - 10.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
Cashier
Panera Bread
05.2023 - 09.2023
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed daily and weekly cleaning tasks.
- Organized my work station.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD05-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Safe Food Handling
- Safety awareness
- Food Preparation
Certification
- ServSafe Food Handler's Certification
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Tropical Smoothie Cafe
09.2024 - Current
Lifeguard
Great Wolf Lodge
09.2023 - 10.2023
Cashier
Panera Bread
05.2023 - 09.2023
- ServSafe Food Handler's Certification
High School Diploma -
Aberdeen High School
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