NATASHA RACHEL
Houston,TX
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Harris Health System Ambulatory Care
Houston, TX
06.2023 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Carefully explained the various admission forms and policies and made sure to obtain all necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Stayed current on community-based resources and services useful to patients.
- Reported liabilities and risk management concerns to supervisor for review.
Live Chat Product Advocate
HealthLabs.com
Houston, TX
06.2020 - 05.2023
- Provided knowledgeable and compassionate service through the company's online chat feature addressing the customer's testing needs, health concerns, and general health/wellness education.
- Increased revenue by presenting existing and prospective customers with valuable service/product information to aid in their decision making.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Ongoing training and workshops surrounding HIPPA privacy rules, patient rights/ responsibilities, and quarterly sensitivity training.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Collections Representative
A.R.S
Houston, TX
11.2019 - 04.2020
- Handled, researched and settled numerous contract disputes weekly.
- Handled irate customers smoothly and professionally to meet performance metrics.
- Managed approximately 70 inbound and outbound calls daily.
- Mentored new members on scripts, strategies and company information to maximize team performance.
- Recorded information about customers' financial status and collection status efforts.
- Overcame objections by applying advanced training and persuasion techniques.
Customer Service Representative
Discount Power Texas
Houston, TX
09.2016 - 04.2019
- Received inbound calls from current and potential customers, assisting with residential enrollments and renewals.
- Met quality assurance requirements among other key performance metrics.
- Processed customer refunds, payments, and small write-offs.
- Responsible for monitoring and maintaining assigned accounts.
Front End Associate
The Kroger Co.
Houston, TX
04.2013 - 06.2017
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Alief Elsik High School
Houston, TX05.2011
Some College (No Degree) - Business Economics
Houston Community College
Houston, TXSkills
- Helpful and Service-Oriented
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Organized and Detail-Oriented
- De-escalation Techniques
- Persuasive Communication
- Team-Oriented and Cooperative
- Cultural Awareness and Sensitivity
Software Experience
HubSpot, Zendesk, Helpdesk, ERCOT, ShoreTel, Epic Systems and Hyperspace.
Timeline
Patient Access Representative
Harris Health System Ambulatory Care
06.2023 - Current
Live Chat Product Advocate
HealthLabs.com
06.2020 - 05.2023
Collections Representative
A.R.S
11.2019 - 04.2020
Customer Service Representative
Discount Power Texas
09.2016 - 04.2019
Front End Associate
The Kroger Co.
04.2013 - 06.2017
High School Diploma -
Alief Elsik High School
Some College (No Degree) - Business Economics
Houston Community College
Similar Profiles
Rosalba M LealRosalba M Leal
Nurse Clinician II at Harris Health System, Ambulatory Care ServicesNurse Clinician II at Harris Health System, Ambulatory Care Services
Jermaine MooreJermaine Moore
Urgent Care Charge Registered Nurse at LA County Ambulatory Care System-MLK Urgent CareUrgent Care Charge Registered Nurse at LA County Ambulatory Care System-MLK Urgent Care
MARYURI MORENOMARYURI MORENO
Office Assistant/Call Center at NY Langone Health Ambulatory Care BethpageOffice Assistant/Call Center at NY Langone Health Ambulatory Care Bethpage
ASHLEY J. JACKSONASHLEY J. JACKSON
Senior Staff Accountant at SG Interests, LTDSenior Staff Accountant at SG Interests, LTD
Francisco CabanasFrancisco Cabanas
Manager at Treebeards RestaurantsManager at Treebeards Restaurants