Summary
Overview
Work History
Education
Skills
Timeline
Generic
NATASHA RAMBO

NATASHA RAMBO

Paoli

Summary

Highly organized and adaptable office professional with a comprehensive background in administrative support, customer service, and data management. With a solid foundation in both medical and legal office environments, I excel at multitasking, managing complex schedules, and maintaining confidential records. I am committed to streamlining operations and providing exceptional support to both staff and clients at Recon Air & Electric.

Overview

14
14
years of professional experience

Work History

Legal Assistant/TPL Specialist

Double Horn Injury Law/TGA Solutions
04.2025 - Current
  • Provided extensive administrative and legal support, including legal research, drafting correspondence, and preparing court documents.
  • Managed client communication, handling inquiries, updating clients on case status, and conducting initial interviews.
  • Maintained meticulous case files and tracked important deadlines, ensuring all documents were organized and accessible.
  • Conducted investigations for third-party liability (TPL) cases, gathering information from police reports, medical records, and witness statements.
  • Coordinated with insurance adjusters and legal teams to facilitate claim settlements and ensure regulatory compliance.
  • Performed general office duties such as managing calendars, filing documents, and answering phones.

Office Support Specialist

SemperFi Reliable Handyman
05.2024 - 04.2025
  • Managed all incoming client calls and inquiries, providing basic service information and directing complex questions to senior staff.
  • Scheduled and confirmed appointments for a team of handymen, ensuring efficient calendar management and no double bookings using platforms like Google Calendar and Housecall Pro.
  • Maintained accurate and up-to-date customer records and job requests in CRM systems, including Thryve and Housecall Pro.
  • Generated and sent invoices, processed payments, and managed follow-ups on outstanding balances using QuickBooks and Thryve.
  • Processed purchase orders for materials, tools, and supplies needed for various jobs.
  • Monitored and responded to inquiries and feedback on social media and other online platforms.
  • Coordinated with the handyman team to communicate schedules, job statuses, and resolve service issues.

Medical Assistant

South Central Medical And Resource Center
05.2023 - 04.2025
  • Provided comprehensive administrative support, including answering phones, greeting patients, and managing patient flow to ensure a smooth operational environment.
  • Scheduled and confirmed patient appointments via phone and in person, meticulously verifying insurance and patient information.
  • Maintained accurate medical records and managed confidential patient information in compliance with HIPAA regulations.
  • Handled general office duties, such as ordering and restocking medical supplies, and ensuring exam rooms were prepared and clean.
  • Collaborated with medical staff to streamline workflows and improve patient satisfaction.

Substitute Teacher

Pauls Valley Public Schools
01.2020 - 04.2023
  • Implemented lesson plans and managed classroom operations to ensure a safe and productive learning environment.
  • Maintained accurate records of student attendance and performance, and communicated effectively with primary teachers and parents.
  • Utilized various teaching methods and technology to engage students and adapt to diverse learning styles.
  • Managed student behavior and implemented conflict resolution strategies to maintain classroom order.

Church Secretary

Paoli First Baptist Church
08.2011 - 06.2014
  • Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to the appropriate staff.
  • Scheduled and coordinated meetings, events, and appointments for pastoral staff and congregation members.
  • Organized and maintained church files and records, and managed all data entry into various computer programs.
  • Handled incoming mail, managed office supplies, and prepared correspondence and newsletters.

Education

Completion Certificate - Health Sciences

Mid America Technology Center
Wayne, OK
05.1999

High School Diploma - undefined

Dibble High School
Dibble, OK
05.1999

Dental Assistant Certification - Dental Assisting

Mid America Technology Center
Wayne, OK
10.1998

Skills

  • Office Administration: Appointment Setting, Calendar Management, Data Entry, Records Management, File Organization, Invoicing, Billing, Purchase Orders, Supply Management
  • Customer & Client Relations: Phone and Email Communication, Conflict Resolution, Customer Inquiries, Relationship Building, Providing Estimates, Customer Satisfaction
  • Software & Systems: QuickBooks, Microsoft Office Suite, Google Calendar, Outlook, Thryve, Housecall Pro, Electronic Health Records (EHR) Systems
  • General Abilities: Adaptable, Results-focused, Problem-Solving, Team Collaboration, Confidentiality, Time Management, Multitasking

Timeline

Legal Assistant/TPL Specialist

Double Horn Injury Law/TGA Solutions
04.2025 - Current

Office Support Specialist

SemperFi Reliable Handyman
05.2024 - 04.2025

Medical Assistant

South Central Medical And Resource Center
05.2023 - 04.2025

Substitute Teacher

Pauls Valley Public Schools
01.2020 - 04.2023

Church Secretary

Paoli First Baptist Church
08.2011 - 06.2014

High School Diploma - undefined

Dibble High School

Dental Assistant Certification - Dental Assisting

Mid America Technology Center

Completion Certificate - Health Sciences

Mid America Technology Center

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