Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Natasha Ramnarine

TAMPA,FLORIDA

Summary

Experienced Senior Project & Program Manager with over 20 plus years leading cross-functional teams and delivering successful projects on time and within budget. Proven track record of overseeing complex initiatives from initiation to completion, with a strong focus on stakeholder management and communication. Skilled in project management, operations management, risk management, change management and resource allocation to drive project success. I am looking to leverage the experience and knowledge gained over the years to deliver exceptional results by blending old experiences with new experiences in a dynamic project management, program management, operations management role.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Ricoh Americas
10.2022 - Current
  • Led cross-functional teams in the successful delivery of complex Software, Fleet and Workflow Solution projects and programs ensuring on-time completion and within budget constraints for highly known companies and school districts such as FedEx, Capital One, Aflac, Deloitte, Dupont, BP, IBM, Raytheon, Cigna, Johnson Controls, Covestro,  Avianca Airlines, Richmond Public Schools, Hillsborough County Public Schools, Boston Prison system,  and numerous other high-profile companies, school districts and healthcare systems.
  • Managing project budgets from $2 million to $45 million ensuring successful completion.
  • Developed and implemented project management processes and methodologies to streamline project workflows and improve efficiency.
  • Communicated with stakeholders, sponsors, and key decision-makers to provide regular project updates and address any issues or concerns.
  • Oversaw multiple projects simultaneously, prioritizing tasks, managing resources, and mitigating risks to achieve project objectives.
  • Mentored and coached junior project managers and coordinators, providing guidance and support to help them succeed in their roles.

Project Manager

Ricoh Americas
08.2010 - 10.2022
  • Led project teams to successful completion of multiple large-scale software, fleet, workflow projects with concentration in schools systems, healthcare systems and manufacturing companies exceeding client expectations and delivering within budget and timeline constraints.
  • Developed and implemented project plans, schedules, and budgets for cross-functional teams, ensuring clear communication and alignment on project goals and objectives.
  • Managed project risks and issues by proactively identifying and mitigating potential roadblocks, resulting in a decrease in project delays and cost overruns.
  • Collaborated with stakeholders at all levels to drive consensus and decision-making, fostering strong relationships with clients, vendors, and internal team members.
  • Utilized project management tools such as SharePoint, Oracle and Microsoft Tools to track progress, monitor milestones, and analyze project performance metrics for continuous improvement.
  • Work with internal teams on writing statements of work and contracts.
  • Work closely with the sales, order management, supply chain and billing teams on project planning.
  • Coach and Mentor Project Coordinators and other team members.

Operations Manager

Acclaris ( Software Enabled Provider) now known as Towers Watson
04.2009 - 08.2010
  • Assisted in project managing an $8 million software development infrastructure to provide a healthcare benefits solution system for over 500,000 participants at Bank of America. Similarly working with the IT teams to build benefits platform for Crosby Benefits who serviced Harvard, MIT, Dartmoth and other Boston colleges.
  • Oversaw a team of 20 staff members including off-shore (India) providing leadership and guidance in daily operations and project management.
  • Managed vendor relationships and negotiated contracts to ensure optimal pricing and service levels.
  • Utilized software life-cycle methodology (Agile and Scrum) while assisting technical teams with the design, development tasks and testing plans.
  • Coordinated delivery of development and production releases that meet quality assurance standards.
  • Build wiki libraries to house analysis and reports of the healthcare plans scoped during the discovery and design phases.
  • Maintained all documents were SAS70 and PCI compliant.

Project Coordinator

IKON Office Solutions
09.2007 - 04.2009
  • Supported project managers in developing project plans, tracking progress, and ensuring timely completion of deliverables.
  • Coordinated communication among cross-functional team members to facilitate collaboration and achieve project goals.
  • Conducted risk assessments, identified potential roadblocks, and implemented mitigation strategies to keep projects on track.
  • Managed project documentation, including creating and maintaining project schedules, status reports, and meeting minutes.
  • Organized and facilitated project meetings, ensuring clear objectives, action items, and follow-up tasks were identified and assigned.

Litigation Support Manager

IKON Office Solutions
11.1998 - 09.2007
  • Supervised a team of litigation support specialists and quality specialist to ensure timely delivery of services and adherence to client deadlines.
  • Oversaw the implementation and maintenance of litigation software such as Quick Review, Quick Capture, Summation, OCR, Concordance, IPRO and other databases for efficient document review and production.
  • Collaborated with attorneys and legal teams to develop strategies for managing large volumes of electronic evidence in complex litigation cases.
  • Managed vendor relationships and negotiated contracts for cost-effective litigation support services.
  • Responsible for hiring, training and onboarding new employees ( document specialist, workflow coordinator, quality control specialist)
  • Office Manager 

Customer Service Representative

Verizon Wireless
11.1998 - 01.2000
  • Utilized excellent communication skills to assist customers in resolving inquiries, complaints, and issues in a timely and professional manner for both paging systems and cell phones
  • Managed incoming calls and emails from customers, providing accurate information and guidance on products and services
  • Demonstrated strong problem-solving abilities to address and resolve customer concerns, ensuring high levels of satisfaction
  • Collaborated with cross-functional teams and departments to escalate and follow up on customer issues, providing prompt resolution
  • Maintained detailed and accurate records of customer interactions and transactions in CRM system for future reference and analysis

Education

Masters of Business Administration -

University of Phoenix
USA
08-2009

Bachelor of General Studies - History and Economics

University of the West Indies
Trinidad and Tobago
08-1997

General Certificate (High School) -

Holy Faith Convent
Trinidad and Tobago

Skills

  • Strong Communication
  • Leadership
  • Detail Oriented
  • Building and Implementing Processes
  • Mentoring and Teaching
  • Time Management
  • Personal skills
  • Conflict and Problem solving
  • Organization
  • Risk Management
  • Collaboration and Teamwork
  • Budget Analysis
  • Risk Analysis

Accomplishments

Ricoh Excellence Rewarded for Project Implementation - Capital One Derrick Rankin ( Vice President) March 2024



Ricoh Employee of the Quarter Christopher Harlan ( Director PMO) February 2024



Certification

PMP Project Management Institute


Timeline

Senior Project Manager

Ricoh Americas
10.2022 - Current

Project Manager

Ricoh Americas
08.2010 - 10.2022

Operations Manager

Acclaris ( Software Enabled Provider) now known as Towers Watson
04.2009 - 08.2010

Project Coordinator

IKON Office Solutions
09.2007 - 04.2009

Litigation Support Manager

IKON Office Solutions
11.1998 - 09.2007

Customer Service Representative

Verizon Wireless
11.1998 - 01.2000

Masters of Business Administration -

University of Phoenix

Bachelor of General Studies - History and Economics

University of the West Indies

General Certificate (High School) -

Holy Faith Convent

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Natasha Ramnarine