NaTasha Rand
Arlington,TX
Summary
A amiable and dedicated customer service representative with extensive experience in Account Administration, Customer Service following Data Entry. Working diligently to be a solid team player with a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
ATC Healthcare
02.2021 - Current
- Transported patients to treatment units, using wheelchair or strher.
- Documented activities and recorded information in EMR system.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Used mobility devices to transport patients.
Data Entry/Account Administrative Representative
Concentrix
01.2022 - 06.2023
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
Customer Services Representative
Maximus
02.2021 - 01.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Customer Service Supervisor
Windsor
06.2016 - 11.2019
- Worked with internal teams to understand business needs and changing strategies
- Analyzed and updated all necessary changes to Salesforce software
- Recommended metrics and models based on observed trends
- Cross trained in multiple departments to know all company needs and train new employees
- Audited internal data
- Noted customer correspondence in CRM to track requests, problems and solutions
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
Education
Associate of Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL04-2018
High School Diploma -
Forest Hill High School
Jackson, MS05-2009
Skills
- SUPERVISORY EXPERIENCE
- SALES
- SUPPORT
- SALESFORCE
- ORDER AND REFUND PROCESSING
- DATA ENTRY
- TECHNICAL SUPPORT
- MEDICAL INSURANCE REP
- MICROSOFT OFFICE
- BILLING
- EFFICIENT AND DETAIL-ORIENTED
- CRM SOFTWARE
- LIVE CHAT SUPPORT
- ZENDESK
- UNDERSTANDING CUSTOMER NEEDS
- CREATIVE PROBLEM SOLVING
Languages
English
Timeline
Data Entry/Account Administrative Representative
Concentrix
01.2022 - 06.2023
Certified Nursing Assistant
ATC Healthcare
02.2021 - Current
Customer Services Representative
Maximus
02.2021 - 01.2022
Customer Service Supervisor
Windsor
06.2016 - 11.2019
Associate of Science -
Ultimate Medical Academy - Clearwater
High School Diploma -
Forest Hill High School
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