Natasha Randolph
Keene,VA
Summary
With a solid foundation in project management and operational strategy, I am well-suited to thrive in dynamic environments and eager to learn and grow. Strong understanding of organizational processes allows for effective problem-solving and team collaboration. Ready to utilize and further develop leadership and analytical skills in desired position, making a valuable contribution to the team.
Overview
22
22
years of professional experience
4
4
Certification
Work History
Director of Operations
BlueSky Property Management
10.2015 - 08.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Monitored budget and utilized operational resources.
- Collaborated with partners of company to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Played a key role in team success and company growth.
- Enhanced customer service operations, ensuring high levels of client satisfaction.
Bartender/Server
Delfosse Winery
04.2010 - 10.2016
- Experienced server and bartender adept at providing exceptional service in a dynamic vineyard setting, specializing in weddings and large events
- Skilled in crafting and serving a variety of beverages while ensuring guest satisfaction and maintaining a polished atmosphere
- Proven ability to multitask, prioritize, and thrive in fast-paced environments
- Strong communicator with a passion for delivering memorable experiences
- Served high customer volumes during special events, nights, and weekends.
Commercial Property Manager
CBRE
01.2012 - 10.2015
- Managed over 1 million square feet of industrial, office and retail properties including project management, budgeting, financials, contract negotiations, and property maintenance.
- Managed a team of building engineers including scheduling, efficiencies, processes and quality control.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Created customized monthly reports detailing property performance metrics for owner review.
- Managed project timelines and budgets for commercial properties, ensuring successful delivery and client satisfaction.
Office Manager
CBRE
01.2007 - 01.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Personal Assistant
Personal Information
01.2003 - 01.2007
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw all personal and estate account expenses, maintaining precise financial records.
- Traveled to Hawaii to support client residing there part-time.
Education
College -
Old Dominion University
Norfolk, VA05.2000
Skills
- Customer Relationship Management
- Portfolio Management
- Accounting
- Strategic Planning
- Profit & Loss
- Communication skills
- Event Planning
- Quality assurance
- Bookkeeping
- Sales
- Office Management
- Negotiation
- Research
- Accounts Payable
- Microsoft Powerpoint
- Personal Assistant Experience
- Team Management
- Time management
- Forecasting
- Operations Management
- Marketing
- Management
- Microsoft Office
- Project Management
- Payroll
- Customer service
- Conflict Management
- Program Development
- Property Management
- Merchandising
- Relationship Management
- Financial Report Writing
- Bartending
- Budgeting
- Process Improvement
- Business Development
- Organizational skills
Certification
- Association Management Specialist (AMS)
- Certified Manager of Community Associations (CMCA)
- Fair Housing Certificate - Virginia Department of Professional and Occupational Regulation (DPOR)
- Certified Principal or Supervisory Employee - Virginia Department of Professional and Occupational Regulation (DPOR)
- Certified Notary Public - Commonwealth of Virginia
Timeline
Director of Operations
BlueSky Property Management
10.2015 - 08.2024
Commercial Property Manager
CBRE
01.2012 - 10.2015
Bartender/Server
Delfosse Winery
04.2010 - 10.2016
Office Manager
CBRE
01.2007 - 01.2012
Personal Assistant
Personal Information
01.2003 - 01.2007
College -
Old Dominion University
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