Natasha Rasheed
Margate,FL
Summary
Dedicated and customer-focused professional with two years of experience in providing exceptional customer service. Adept at handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Discord
09.2020 - Current
- Assist customers with inquiries via phone, email, and chat, ensuring timely and effective resolutions
- Handle complaints with professionalism, ensuring customer satisfaction while following company policies
- Maintain detailed records of customer interactions using CRM software
- Collaborate with team members to improve service strategies and enhance the customer experience
- Process orders, returns, and refunds accurately and efficiently
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Associate
Amazon
03.2016 - 06.2019
- Provided front-line support to customers, addressing concerns and providing product/service information
- Assisted in training new hires, sharing best practices to enhance team performance
- Managed high call volumes while maintaining excellent service quality
- Followed up with customers to ensure issue resolution and overall satisfaction
Education
Associate of Science - Network And System Administration
05-2014
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in handling customer complaints and inquiries
- Ability to multitask in fast-paced environments
- Skilled in CRM software and Microsoft Office Suite
- Adaptable and quick learner
- Team player with a customer-first approach
- Customer service
- Data entry
- Time management
- Critical thinking
- Call center experience
- Microsoft Excel
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
- Zendesk Support Administrator Certification - Zendesk.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefits401k matchSoftware
Email Management
Google, Trello, Asana, Microsoft office, calendar management
Timeline
Customer Service Representative - Discord
09.2020 - Current
Customer Service Associate - Amazon
03.2016 - 06.2019
Chipola College - Associate of Science, Network And System Administration
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