Natasha Reese
Summary
Accomplished Area Installation Specialist and Supervisor at Home Depot, adept in Interior Installations and customer service. Excelled in reducing service call-backs, enhancing team productivity by over 30%, and consistently received accolades for outstanding customer satisfaction. Skilled in software and hardware installation, prioritizing safety and efficiency in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Area Installation Specialist
The Home Depot
02.2021 - 03.2024
- Used hand tools, power drills, multi-meters and watt meters.
- Utilize Salesforce to maintain and update customer information, repair logs and inventory.
- Maintained detailed records of completed projects, facilitating accurate invoicing and future reference for support needs.
- Stayed up-to-date on industry best practices, incorporating new techniques into daily tasks as appropriate.
- Earned recognition from management for consistently receiving positive feedback from satisfied customers postinstallation.
- Trained new team members on proper installation techniques, ensuring consistent quality across the board.
- Reduced service call-backs by performing thorough system checks after installations.
- Coordinated with other specialists to troubleshoot complex issues during installations, minimizing downtime for clients.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Interior and Exterior Installation Specialist
- Back Up District Installation Manager
Supervisor
Home Depot
02.2012 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Education
High School Diploma -
La Sierra High School
Riverside, CA06.2012
Skills
- Power Tool Operation
- Hand-tool proficiency
- Software Installation
- Hardware Installation
- System Configuration
- Customer Service
- Construction
- Workload prioritization
- Safety standards
- Deadline Management
- Installation planning
- Field Operations
- Blueprint Reading
Timeline
Area Installation Specialist
The Home Depot
02.2021 - 03.2024
Supervisor
Home Depot
02.2012 - 02.2021
High School Diploma -
La Sierra High School
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