Natasha Lankford
Longview,WA
Summary
Service-oriented Case Manager and client advocate recognized for building and maintaining open, honest relationships and communication with families and children. Bringing 6 years of vast experience assisting families in providing advocacy and supportive services for women who struggled with addiction and were trying to get their children returned into their care. Expertise in crisis management, safety assessments and case management. Adaptable and accommodating professional dedicated to connecting families and children to appropriate resources and services within community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Management
Housing Opportunities of SW WA /Phoenix House
01.2024 - 03.2024
- Met with clients weekly to work on Individual Service Plans/goals
- Worked with multiple service providers from the community
- Attended court for clients
- Addressed emergency cases, recommending social and medical interventions if necessary post-assessment
- Documented all patient information including ISPs, treatment reports, compliance reports, and progress notes
- Harm reduction
- Conducted crisis intervention as needed
- Maintained accurate documentation of case plans and objectives
- Screened clients for the program
- Developed self-sufficiency plans based on the client's needs and strengths
- Maintained positive relationships with community resources (DOC, DCYF, Substance Abuse counselors, Office of Public Defense social workers, PCAP, Parent to Parent Allies, Drug Court and Hope Court, Community House on Broadway)
- Communicated respect, mutual support, honesty, and caring to all clients and their children
- Facilitates clients in using community resources efficiently
- Supervised residents, maintained order, and exercised appropriate judgment at all times
- Maintain a clean environment
- Guided and advocated for the clients in planning future goals and setting attainable objectives
- Provided support, encouragement, and accountability to the residents in their daily activities so they fulfill their plans and goals
- Provided monthly urine analyses and mouth swabs
- Collaborated with community resources in referring clients to address such needs as employment/vocational counseling, domestic violence, housing, assistance with registering for state benefits, etc
- Cross-trained to fill in at all treatment facilities when needed.
Case Manager
Cowlitz Family Health Center /Pnoenix House
09.2022 - 12.2023
- Developed, implemented, and monitored self-sufficiency plans and quarterly reports
- SAME AS ABOVE
Intake Coordinator/ Office Assistant
Cowlitz Family Health Center
02.2021 - 09.2022
- Managed accounts and records of clients while observing confidentiality and extreme discretion
- Maintained accurate records of members' attendance and progress
- Developed and implemented client's aftercare plans
- Assisted clients in developing and maintaining a sober support system
- Educated clients and family members on the recovery process
- Developed and maintained relationships with hospitals and substance abuse treatment centers
- Collaborated with other departments to ensure that client's needs were met
- Developed and maintained relationships with clients' state medical insurance providers
- Navigated Epic, One Health Port, and state medical insurance providers
- Insurance claims
- In charge of collecting rent from clients and creating monthly spreadsheets for accounting
- Time management
- Worked closely with clients to create goals and maintain them
- Worked with referents across the state to schedule intakes for treatment
- Advocated for clients to get their needs met promptly
- Deescalated arguments and diffused situations
- Ensured a safe environment that promoted recovery for clients.
Residential Assistant
Cowlitz Family Health Center
11.2019 - 02.2021
- Networking
- Ensured a safe environment that promoted recovery for clients
- Made and used Medication Administration Records (MAR)
- Medication monitoring, assisting with self-administration as needed
- Navigated through EPIC
- Complied with HIPAA
- Supported and implemented agency policies and procedures
- Supervisor duties that included monitoring work completed and giving feedback on the job performed
- Redirected clients when necessary
- Organized clients' schedules and appointments
- Coordinated and supervised the daily operations
- Drove clients to and from appointments
- Served meals
- Met regularly with clients to discuss issues and provide guidance and support.
Education
Bachelor of Science - Substance Abuse And Social Work
Grand Canyon University
Phoenix Arizona 06.2026
Some college in General Studies -
Lower Columbia College
Longview, WA05.2003
Skills
- Management Skills (4 years)
- Empathetic (10 years)
- Communication skills (10 years)
- Crisis Intervention
- Behavioral Health
- Case Management
- Motivational Interviewing
- Critical thinking (10 years)
- Leadership (5 years)
- Crisis Management
- Social Work
- Epic
- Medication Administration
- Time & attendance systems (10 years)
- Addiction Counseling
- Intake Experience
- Customer service
- Time management
- Supervising experience
- Analysis skills
Certification
- Driver's License
- CPR Certification
- Certified Peer Support
Assessments
- Elementary school classroom management, Proficient, 04/01/24
- Case management & social work, Proficient, 04/01/24
- Work style: Reliability, Proficient, 04/01/24
- Project timeline management, Proficient, 05/01/24
- Time management skills, Proficient, 05/01/24
- Customer focus & orientation, Proficient, 05/01/24
Timeline
Case Management
Housing Opportunities of SW WA /Phoenix House
01.2024 - 03.2024
Case Manager
Cowlitz Family Health Center /Pnoenix House
09.2022 - 12.2023
Intake Coordinator/ Office Assistant
Cowlitz Family Health Center
02.2021 - 09.2022
Residential Assistant
Cowlitz Family Health Center
11.2019 - 02.2021
Bachelor of Science - Substance Abuse And Social Work
Grand Canyon University
Some college in General Studies -
Lower Columbia College
- Driver's License
- CPR Certification
- Certified Peer Support
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