Natasha Resende
Allentown,PA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Stower/Picker
QVC
Bethlehem, PA, USA
09.2022 - 01.2023
- Stower and a little picking
Warehouse Packer
Walmart Distribution Center Supply Chain
Bethlehem, PA, USA
11.2020 - 08.2022
- Scanning orders and packing them done some picking inducting stowing and worked a little bit in receiving
Assistant Manager
Speedway LLC
Allentown, PA, USA
08.2017 - 09.2020
- Anything from running the cashier to counting the safe doing daily paperwork
- Doing daily tasks per what company wants
- Doing inventory ordering inventory
- Invoices and lottery management
- Everything a manager would do in retail
Assistant General Manager
Extended Stay America Hotel
Whippany, NJ, USA
10.2011 - 05.2016
- Trained 10 new employees quarterly
- Created new processes and systems for increasing customer service satisfaction
- Excelled in exceeding daily credit card application goals
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Successfully interacted with customers and retail buyers to expedite orders
- Guaranteed positive customer experiences and resolved all customer complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Education
High School Diploma -
East Side High School
Newark, NJ01.2005
Skills
- Warehouse Distribution Experience
- Packaging
- Team Management
- Warehouse experience
- Order picking
- Shipping & receiving
- Heavy lifting
- Order picker
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Portuguese
Full Professional
Spanish
Full Professional
Timeline
Stower/Picker
QVC
09.2022 - 01.2023
Warehouse Packer
Walmart Distribution Center Supply Chain
11.2020 - 08.2022
Assistant Manager
Speedway LLC
08.2017 - 09.2020
Assistant General Manager
Extended Stay America Hotel
10.2011 - 05.2016
High School Diploma -
East Side High School