Natasha Resende
Allentown,PA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Stower/Picker
QVC
09.2022 - 01.2023
- Stower and a little picking
Warehouse Packer
Walmart Distribution Center Supply Chain
11.2020 - 08.2022
- Scanning orders and packing them done some picking inducting stowing and worked a little bit in receiving
Assistant Manager
Speedway LLC
08.2017 - 09.2020
- Anything from running the cashier to counting the safe doing daily paperwork
- Doing daily tasks per what company wants
- Doing inventory ordering inventory
- Invoices and lottery management
- Everything a manager would do in retail
Assistant General Manager
Extended Stay America Hotel
10.2011 - 05.2016
- Trained 10 new employees quarterly
- Created new processes and systems for increasing customer service satisfaction
- Excelled in exceeding daily credit card application goals
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Successfully interacted with customers and retail buyers to expedite orders
- Guaranteed positive customer experiences and resolved all customer complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Education
High School Diploma -
East Side High School
Newark, NJ01.2005
Skills
- Warehouse Distribution Experience
- Packaging
- Team Management
- Warehouse experience
- Order picking
- Shipping & receiving
- Heavy lifting
- Order picker
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Portuguese
Full Professional
Spanish
Full Professional
Timeline
Stower/Picker
QVC
09.2022 - 01.2023
Warehouse Packer
Walmart Distribution Center Supply Chain
11.2020 - 08.2022
Assistant Manager
Speedway LLC
08.2017 - 09.2020
Assistant General Manager
Extended Stay America Hotel
10.2011 - 05.2016
High School Diploma -
East Side High School
Similar Profiles
Faith HillFaith Hill
Customer Service Representative at QVCCustomer Service Representative at QVC
Ralph PallarinoRalph Pallarino
Guest Host / Representative at QVCGuest Host / Representative at QVC
Patrick Paul RiveraPatrick Paul Rivera
Customer Service Specialist at QVCCustomer Service Specialist at QVC
Jennifer SectionJennifer Section
Customer Service at QVCCustomer Service at QVC
Jessica LangdonJessica Langdon
Administrative Specialist at Kuehne+NagelAdministrative Specialist at Kuehne+Nagel