Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATASHA REYES

Manchester,NH

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

13
13
years of professional experience

Work History

Banker

Citizens Bank
10.2019 - Current
    • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
    • Developed and maintained strong customer relationships, providing exceptional service and advice.
    • Educated customers on features and benefits of banking products and services.
    • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
    • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
    • Provided advice on different bank products and financial options.
    • Evaluated client financial positions and identified most appropriate banking products.
    • Balanced teller drawers and ATM cash.
    • Educated customers on online banking and mobile banking applications.
    • Established rapport with new clients to increase satisfaction and loyalty.
    • Executed wire transfers, stop payments and account transfers.
    • Trained new hires on customer service policies and procedures.
    • Counted, verified and handled bank deposits and armored car transactions.
    • Cross-sold credit cards, loans and other bank products.

Assistant Manager

Dunkin' Donuts
01.2013 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Service Representative

Toys"R"Us
03.2011 - 01.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

High School Diploma -

David Prouty High School
Spencer, MA
05.2009

Skills

    • New Account Setup
    • Consumer Banking
    • Financial Institution Regulations
    • Product Promotion
    • Regulatory Compliance
    • Loan Closing
      • Customer Service
      • Cross-Selling and Partner Referrals
      • Teller Support
      • Business Development
      • Teller Experience
      • ATM Balancing

Timeline

Banker

Citizens Bank
10.2019 - Current

Assistant Manager

Dunkin' Donuts
01.2013 - 10.2019

Customer Service Representative

Toys"R"Us
03.2011 - 01.2013

High School Diploma -

David Prouty High School

Similar Profiles

CREATE PROFILE
NATASHA REYES