Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natasha Reyes

Killeen,TX

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Administrator/Billing Specialist

Flow Therapy
Round Rock, TX
04.2023 - Current
  • Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Oversee activities directly related to providing services and production time management
  • Reviewing and approving supply requisitions, assigning and monitoring clerical functions
  • Preparing daily bank deposits, collections and client billing using practice cs software, inputting tax data into Lacerte tax software; process financials with creative solutions software, assembly of individual and corporate tax returns along with financial statements
  • Coordinating operations and office management including budgeting, personnel, and clerical functions, and data analysis
  • Contacting patients regarding unpaid and underpaid accounts to resolve any issues and improved timely paying of bills by developing flexible payment plans for patients
  • Scanned paperwork into system and assigned to corresponding orders with 0% error rate
  • Utilized excellent teamwork and aptitude for numbers to reduce incidence of billing inconsistencies by 20%
  • Collaborate with medical providers to determine billing
  • Communicate with patients and answer questions
  • Research new insurance policies
  • Enter patient information into billing software
  • Communicate with insurance providers to ask about claims.

Medical Support Assistant

Carl R Darnall Army Medical Center
Fort Hood, TX
12.2021 - Current
  • Served as a Medical Support Assistant for the Emergency Department
  • Registered emergency room patients, filed, scanned medical records for the emergency room physician
  • Obtained correct statistical and insurance information for medical records and billing
  • Initiated initial admission process for emergency room patients
  • Ensured HIPPA compliance for email, faxed, and uploaded patient documentation
  • Completed registration process for emergency room patients as they arrive in a high volume emergency department
  • Provided exceptional patient care while interacting effectively with physicians, ambulances, police, staff and the health care community
  • Aids as a resource for other services including but not limited to administrative support staff regarding appropriate formats for reports, correspondence, etc
  • Coordinates patient care and logistics across multiple hospitals and facilities
  • Assisted in Spanish interpreting for patients, family members and hospital staff
  • Completes uploading critical data entry in patient's records, including doctor orders, procedure notes, and medication lists
  • Directly contacts physicians related to patient care, including gathering of information from old medical records
  • Telephonically communicates to other hospitals to arrange patient care transfer/airlifts for specific care
  • Established and maintained effective working relationships with co-workers, other services, and other secretarial staff through effective listening and interpersonal skills (written, verbal, and non-verbal)
  • Supports teamwork, communication, and the mission
  • Remained proficient and abreast of changes in processes and procedures involved in the department by researching and completing training opportunities to improve technical knowledge and enhance role performance
  • Develop and maintain expertise to serve as a resource within area of task
  • Follow established guidelines for medical record management involving release of information
  • Supports the mission, vision, goals, and values of the Emergency Department.

Medical Support Assistant

Carl R Darnall Army Medical Center
Fort Hood, TX
09.2018 - 07.2020
  • Served as a Medical Support Assistant for the OB/GYN Clinic
  • Performed the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting
  • Enters, manipulates and or retrieves information and data from automated systems
  • Receives patients and visitors in person or telephonically
  • Maintains patient records
  • Responds to emergency calls and notifies emergency medical personnel
  • Scanned numerous documents into computerized patient chart to update all records
  • Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors and recall program follow-up
  • Received referrals from Network as well as ROFRS and booked accordingly
  • Booked OB, GYN, Educational Classes as well as first and second trimester Ultrasounds
  • Checked Patients in daily to their appointments using the AHLTA (Armed Forces Health Longitudinal Technological Application) as well as utilized the program for scanning medical documents and leaving Telephonic messages for providers
  • Verified contact information as well as physical address of patient to ensure all contact information is updated
  • Ensured EOD was done for the OB/GYN Clinic
  • Verified patient had Tricare coverage in CHCS (Composite Health Care Computer System) as well as utilize this program to book all appropriate appointments
  • Ensured all necessary documents used daily were stocked in full and available
  • Stocked up necessary office supplies
  • Direct patients to appropriate clinic, laboratory, Imaging and Pharmacy to include specific guidance.

Outreach and Engagement Specialist

HHC Health and Home
New York, NY
03.2016 - 12.2016
  • Served as an Outreach and engagement specialist for the HHC (Health and Hospitals Corporation) Health and Home central office
  • Returned heavy volumes of messages via email and telephone
  • Prepped and scanned countless documents into computerized patient chart to update all records
  • Received referrals for Health Home services via email, fax and/or telephone for all HHC facilities and downstream referrals
  • Verified patients insurance via E-Paces and cross-referenced patient's demographics in GSI
  • Documented all referrals in the GSI database
  • New Patients demographics would be entered and given a GSI number
  • All Patients encountered were then noted in the notes section, referrals and all patient information sent was then scanned into GSI database
  • Verified potential client insurance via EPACES
  • Transfer clients, Accept, Reject and or end segments in the MAPP Database
  • Assessed records per HIPPA standards, adhered to stringent regulations
  • Compiled reports and documented them in an Excel Format
  • Reports were documented to keep track of programs progression as well as comparing employee's successful enrollment percentage
  • Maintained a demographic and medical filling system
  • Made home visits to enroll clients in the HHC Health and Home Program as well as HHC facilities
  • Worked hand in hand with care coordinators ensuring patients overall health is maintained
  • Trained new employees
  • In charge of my team's promotional inventory in an excel sheet
  • Responsible for creating and maintaining patient enrollment folders and all the copies of consent forms.

File Clerk/Receptionist

Centerlight Healthcare
Bronx, NY
01.2016 - 03.2016
  • Served as a File Clerk as well as receptionist
  • Maintained files precisely and professionally
  • Scanned all paper documents and input them into the computer database patients
  • Medicaid/Medicare were verified in Unity
  • Updated patient's demographics after cross referencing them in Quadra-Med
  • Filled in for the full-time receptionist while on vacation as well during lunch breaks
  • Performed general office duties
  • Responded to complaints and forwarded telephone calls to appropriate personnel and/or department.

Clerical Associate

Operating Room, HHC Harlem Hospital
New York, NY
08.2014 - 12.2014
  • Served as a Clerical Associate for the Operating Room as Well as the Recovery Room
  • Print the daily surgery schedule off the Soarian program
  • Verified patient's scheduled surgery via telephone
  • Prepared patient charts, preadmissions and consent forms as necessary
  • Verified and entered surgical postings ex: add on surgeries or emergency surgeries into the database for the elective or emergency add on surgery schedule
  • Communicated with Physicians, OR staff, Recovery Room staff, nursing units, Anesthesiologist and patients concerning elective and emergency surgeries
  • Assisted and coached Recovery Room nursing staff to ensure smooth transition from manual documentation to successfully entering patient's data into the Quadra-Med database
  • Communicated with patient families to notify when patients surgery was complete
  • Responsible of monitoring inventory for operating Room as well as Recovery Room office supplies
  • Monitored all supplies and documented all patient contact in Microsoft Word program
  • Ensured that they were oxygen tanks available for Recovery Room and Communicated daily with Respiratory Unit
  • Responsible for communicating with Patient escort via pagers or loud speaker to escort patient to appropriate departments.

Clerical Associate Ambulatory Care

HHC Metropolitan Hospital
New York, NY
01.2014 - 06.2014
  • Served as a Clerical Associate for the Ambulatory Care Department temporarily filling in for Patient Transportation Department and Front Desk Dentist Department
  • Verified and made new Patient Appointments via telephone
  • Operated a multi-line system professionally
  • Verified Patients information in the Soarian database via clinic card or last, first name and DOB
  • New patient demographics would be entered and added in Soarian
  • Insurances were verified via the Epaces database and Patients PCP prior authorizations were verified via Unity database
  • Web-term database purpose is to retrieve Medicaid and Medicare Identification numbers
  • If Patient was calling to request a specialty clinic appointment all referrals were to be verified in the Quadra-Med database
  • Transferred all necessary calls to respected department
  • Assisted the front desk clerk in Dentist Department make and verify appointments via Dentrix program
  • Responsible for registering walk-in Patients and answer questions
  • Educated on different Dentistry procedure times to prevent overlapping and overbooking appointments
  • Temporarily filled in for Transportation Clerk while on 2-week vacation, serving the elderly and disabled patients with transportation to and from appointments
  • Verified all patients Medicare status in Unity database
  • Assisted discharge patients to retrieve and in some cases apply for transportation for upcoming or follow-up appointments
  • Documenting all patient encounters in Soarian database.

Medical Support Assistant

Carl R Darnall Army Medical Center
Fort Hood, TX
  • Served as a Medical Support Assistant for Patient Appointment Services
  • Performed and coordinated supportive responsibilities to ensure effective functioning of clerical processes in the department
  • Maintained a current knowledge of medical center, procedures, and directives, to answer questions from a clerical and administrative support staff point, and provided practiced advice on administrative matters based on local policies and procedures
  • Operating in a high volume, highly structured call center environment by responding to high volume incoming calls
  • Utilizing superior customer service skills to provide service to patients when diffusing
  • Using tact and diplomacy in handling difficult interactions with members
  • Determining the type of appointment requested or needed, reviews scheduling a mix of various physicians/providers, and outline clinics including specialty services
  • Prioritized member needs and offered alternatives to members when appropriate
  • Determined if calls are urgent or emergent by listening to the patient
  • Acquired information from supervisors regarding cold/warm calling techniques
  • Called potential patients by following calling list provided by supervisors
  • Scheduled medical appointments and determined patient eligibility services
  • Maintained knowledge of all current requirements governing confidentiality and use of electronic medical records for the department
  • Received approval for referrals for internal specialty clinics as well as outside facilities
  • Coordinated and assisted the patient in scheduling specialty clinic appointments in a timely manner that met Tricare standards
  • Answered on an average of 200 and plus calls on a daily basis, responding to customer inquiries, resolving problems, and informing customers about new information
  • Validated the eligibility through appropriate booking through Defense Eligibility Report System (DERS)
  • Maintained appointment schedules using the Composite Health Care System (CHCS) or AHLTA
  • Determined if calls are urgent or emergent and refer to RNs as appropriate following established guidelines
  • Composed messages to providers and/or other medical staff based on the patient needs
  • Served as resource persons to co-workers and assist in problem-solving
  • Providing superior customer service to patients, clients, and visitors over telephone, providing information and direction to ensure positive and quality experience
  • Managing the patient demographics and HIPPA information in accordance with confidentiality and privacy practices and guidelines
  • Consistently adapted to changes while averaging quality score of 99% with minimal errors
  • Assisted with training and mentoring of new MSAs while promoting unity amongst team members
  • Engaged in problem-solving and conflict resolution skills to provide effective and creative solutions resolving patient complaints and/or concerns.

Education

Attending school for bachelors in Health Administration -

University of Phoenix-Online Campus
12.2023

Associate of Applied Science in Medical Administration -

Monroe Community College
04.2012

Skills

  • Insurance Verification
  • Interpretation
  • Medical Records
  • EMR Systems
  • Documentation Review
  • Records Management
  • HIPAA
  • Office Management
  • Accounting
  • Translation
  • Medical Imaging
  • Infection Control Training
  • Data Entry
  • Clerical Experience
  • Medical Scheduling
  • Medical Coding
  • ICD-10
  • Communication skills
  • Office Supply Management
  • Business Administration
  • Meeting Coordination
  • Word Processing
  • Administrative Support
  • Scheduling
  • Spreadsheet Development
  • Database Entry
  • Document Scanning
  • Telephone Reception
  • File Organization
  • Expert in [Software]
  • Scanning and Copying
  • [Software] Expertise
  • Performance Improvement
  • Billing and Coding
  • Schedule and Calendar Management
  • Supply Inventory
  • Customer Relationship Management (CRM)
  • Office Administration

Certification

CPR Certification

BLS Certification

References

References available upon request.

Timeline

Office Administrator/Billing Specialist

Flow Therapy
04.2023 - Current

Medical Support Assistant

Carl R Darnall Army Medical Center
12.2021 - Current

Medical Support Assistant

Carl R Darnall Army Medical Center
09.2018 - 07.2020

Outreach and Engagement Specialist

HHC Health and Home
03.2016 - 12.2016

File Clerk/Receptionist

Centerlight Healthcare
01.2016 - 03.2016

Clerical Associate

Operating Room, HHC Harlem Hospital
08.2014 - 12.2014

Clerical Associate Ambulatory Care

HHC Metropolitan Hospital
01.2014 - 06.2014

Medical Support Assistant

Carl R Darnall Army Medical Center

Attending school for bachelors in Health Administration -

University of Phoenix-Online Campus

Associate of Applied Science in Medical Administration -

Monroe Community College

CPR Certification

BLS Certification

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Natasha Reyes