Natasha Rivera
Forney,TX
Summary
Highly flexible and adaptable, transition easily from small to large tasks, working individually and on a team. Extremely organized and detailed - oriented with a history of success in demanding work environments that require high levels of precision. Outstanding problem solving skills; careful to approach situations in an objective manner, to employ a thorough and knowledgeable analysis, and perform the necessary research to effectively resolve issues. Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ECTA - Auto Express State Farm Claims Adjuster
The Best Claims Solutions
Irving, Texas
08.2022 - 03.2023
- Conducted investigations (including but not limited to interviewing parties involved , collected and evaluated documentation, determined inspection needs, ordered police reports, took insured, claimant and witness statements, reviewed damage photos) analyzed coverage and determined liability.
- Applied claim handling procedures to process claims, issued payments, and closed claim files.
- Determined if claims needed to be assigned to Subrogation and took steps necessary to initiate recovery efforts.
- Maintained accurate records and handled administrative responsibilities associated with processing and payment of claims and updated file notes.
- Performed other State Farm duties as assigned.
Auto AWC Express -ECTA State Farm
The Best Claims Solutions
Irving, Texas
05.2022 - 08.2022
- Demonstrated understanding of policies, and provided guidance and assistance to callers based on their needs.
- Contacted, interviewed, and obtained statements (recorded) from State Farm customers.
- Documented loss, addressed immediate questions regarding the claims process, and reviewed vehicle estimates and supplements.
- Efficiently utilized on-line reference materials to provide accurate and timely information to customers.
- Provided contacts for temporary resources such as rental car locations and tow trucks to assist State Farm customers.
Life Insurance and Annuity Agent
Family First Life
Uncasville, CT
11.2020 - Current
- Communicate with clients to understand needs and identify best policies for each case.
- Conduct in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Responsible for reviewing client annuity contracts and life insurance policies, completing all applications and paperwork from start to finish, including term life, whole life, universal life, indexed universal life, final expenses and annuities.
- Remain current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Work directly with multiple life insurance carriers to ensure that I provide each of my clients with the right policy to fit their needs and budgets.
Financial Services and Life Insurance Agent
Transamerica Agency Network
Plano, TX.
10.2019 - Current
- Explain coverage options to potential policyholders, answering questions or concerns.
- Interview clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Work directly with multiple life insurance carriers to ensure that I provide each of my clients with the right policy to fit their needs and budgets.
- Discuss financial needs and goals to present investment options aligned with clients' financial status.
- Build positive and productive customer connections to drive consistent sales.
Licensed Insurance Agent
Symmetry Financial Group
Swannanoa, NC
02.2019 - 10.2019
- Contacted prospective customers to present information and explained available services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Reduced financial discrepancies, resolved billing issues while processing service applications and cancellations.
- Calculated premiums and established payment methods.
- Pursued continued professional development through insurance workshops, course and webinars.
HECM Claims Specialist II
Fannie Mae
Dallas, TX.
03.2016 - 05.2017
- Worked closely with team members to deliver project requirements, developed solutions and met deadlines.
- Ensured all claim filings with HUD (United Sates Department of Housing and Urban Development) were filed in a timely manner.
- Processed document exceptions with vendors to meet claim filing deadlines.
- Audited all HUD- Home Equity Conversion Mortgage claims (Appraisal Based, Sales Based, Supplemental Claims and Fannie Mae 571 claims; to provide quality control efforts with respect to HUD regulations and investor guidelines.
- Communicated with other departments to establish action plans and management open claims to closure.
Claims Specialist II
Fannie Mae
Dallas, TX.
09.2014 - 03.2016
- Reviewed and reconciled liquidated Fannie Mae loans and the associated expenses for the re-submission of claims to Fannie Mae.
- Evaluated and ensured accuracy of Fannie Mae claims against system balances.
- Researched and resolved rejections and short payments to maximize reimbursements.
- Ensured all expenses were listed in accordance with investor guidelines to prevent rejections.
- Maintained positive working relationship with fellow staff and management.
Financial Analyst
Fannie Mae
Dallas, TX.
07.2012 - 09.2014
- Reconciled financial statements for critical documentation in business applications.
- Analyzed and identified monetary inconsistencies; determined and implemented corrective actions to obtain or account for the full receivable balance.
- Completed complex research necessary to accurately identify and resolve case inquiries for both internal and external business partners.
- Performed risk analysis and made decisions regarding discrepancies identified during the review process.
- Worked cross-functionally with internal departments to align and validate data inputs.
Customer Service Representative
Alacrity Solutions
Irving, TX
10.2023 - Current
- Process new and existing claims through various channels including inbound and outbound calls, email, and chat.
- Assist customers, insurance agents and vendors with questions about new and existing claims.
- Document claim file activities in an accurate, thorough, and timely manner.
- Effectively manage simultaneous inbound and outbound tasks.
- Adhere to all company policies and procedures.
Education
Southern Technical College
Office Technology
Some College
Skills
- Certificates/Licenses
- Claims Handling & Documentation
- Excellent Oral & Written Communication
- Research & Analytical Skills
- All - line Texas Adjuster license
- State Farm Auto Certification
- State Farm Property Certification
- Multiple State licenses
- Microsoft Excel, Word
- Good Work Ethic
- Claims Investigation
- Body Shop Knowledge
- Claims Processing
Accomplishments
- Texas All -Lines Life and Health Insurance License
- Texas Adjuster License
- Delaware Adjuster license
- Florida Adjuster License
- Georgia Adjuster Non-Resident License
- Kentucky Independent Adjuster License
- Louisiana Claim Adjuster License
- Michigan Non-Resident Insurance License
- Minnesota Non-Resident Independent Adjuster License
- Montana Adjuster License
- North Carolina Self-Employed Insurance Adjuster License
- South Carolina Adjuster License
- Oklahoma Adjuster License
- Texas Notary Public
Certification
- Texas All -Lines Life and Health Insurance License
- Alabama All Lines.Insurance Producer
- Texas Adjuster License
- Delaware Adjuster license
- Florida Adjuster License
- Georgia Adjuster Non-Resident License
- Kentucky Independent Adjuster License
- Louisiana Claim Adjuster License
- Michigan Non-Resident Insurance License
- Minnesota Non-Resident Independent Adjuster License
- Montana Adjuster License
- North Carolina Self-Employed Insurance Adjuster License
- South Carolina Adjuster License
- Oklahoma Adjuster License
References
References available upon request.
Timeline
Customer Service Representative
Alacrity Solutions
10.2023 - Current
ECTA - Auto Express State Farm Claims Adjuster
The Best Claims Solutions
08.2022 - 03.2023
Auto AWC Express -ECTA State Farm
The Best Claims Solutions
05.2022 - 08.2022
Life Insurance and Annuity Agent
Family First Life
11.2020 - Current
Financial Services and Life Insurance Agent
Transamerica Agency Network
10.2019 - Current
Licensed Insurance Agent
Symmetry Financial Group
02.2019 - 10.2019
HECM Claims Specialist II
Fannie Mae
03.2016 - 05.2017
Claims Specialist II
Fannie Mae
09.2014 - 03.2016
Financial Analyst
Fannie Mae
07.2012 - 09.2014
Southern Technical College
Office Technology
Some College
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