Natasha Rivera
Jersey City,NJ
Summary
Dynamic administrative professional with extensive experience in retail and office setting, excelling in supply inventory and employee training. Proven track record in enhancing document management and quality control, while fostering effective communication. Adept at mentoring teams to achieve optimal productivity and resolve complex issues, ensuring a streamlined and efficient work environment.
Overview
15
15
years of professional experience
Work History
ADMINISTRATIVE OFFICE COORDINATOR AND CLEANER
Germ Smart
Jersey City, USA
06.2022 - Current
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Prepared agendas and took notes at meetings to archive proceedings.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Guided employees in handling difficult or complex problems.
Shift Supervisor
Starbucks Coffee Company
Jersey City, USA
07.2010 - 03.2020
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Collaborated with team members to improve performance and implement training updates.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Managed daily workflow and scheduled staff for adequate coverage.
- Ensured all safety and sanitation regulations were met throughout the shift.
ADMINISTRATIVE ASSISTANT, ACCOUNTS MANAGER
First Allegiance
Bayonne, USA
05.2015 - 08.2016
- Implemented filing system for enhanced document management
- Managed multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled supply restocking
- Sorted incoming mail and packages for distribution
- Reviewed project applications and made approval recommendations based on specifications
Education
MASTER OF ARTS - MAKEUP AND SPECIAL EFFECTS/ BUSINESS MANAGEMENT
Make-Up Designory
New York, NYSkills
- Supply inventory
- Employee training
- Document management
- Customer service
- Time management
- Quality control
- Effective communication
- Tech-Savvy
- Data entry
- Correspondence management
- Microsoft Access
- Employee development
- Documentation and recordkeeping
- Customer database systems
- Bookkeeping
References
References available upon request.
Timeline
ADMINISTRATIVE OFFICE COORDINATOR AND CLEANER
Germ Smart
06.2022 - Current
ADMINISTRATIVE ASSISTANT, ACCOUNTS MANAGER
First Allegiance
05.2015 - 08.2016
Shift Supervisor
Starbucks Coffee Company
07.2010 - 03.2020
MASTER OF ARTS - MAKEUP AND SPECIAL EFFECTS/ BUSINESS MANAGEMENT
Make-Up Designory
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