NATASHA RIVERA
Monroe
Summary
Organized clerical professional brings successful background in multitasking, problem-solving, and maintaining a positive attitude in high-pressure situations. Proficient in a variety of computer systems and software applications, including Microsoft Office. Excellent communication, interpersonal, and organizational skills with a strong focus on customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Event Coordinator
Hampton Inn Charlotte/ Monroe - Courtyard Charlotte/ Matthews
07.2024 - Current
- Promptly respond to inquiries via phone and email. Providing clear information about event spaces, services, pricing and availability.
- Maintained a professional and friendly tone to build positive client relationship.
- Attend specific sales meeting and/or property meetings
- Communicated regularly with the front desk team to keep them informed about upcoming group arrivals and scheduled events in the meeting space.
- Assist Sales Manager with organizing and updating rooming list.
Front Desk Receptionist
Hampton Inn Charlotte/Monroe
05.2022 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
Line Preparation Cook
Taíno Restaurant
11.2020 - 05.2022
- Efficiently performed various duties associated with prepping foods such as washing, peeling and cutting fruits and vegetables.
- Adept at managing inventory levels ensuring adequate supply is available at all times.
- Maintained neatness and orderliness within kitchen area by cleaning counters and organizing supplies during down times.
- Accomplished ability to multi-task efficiently while working under pressure during peak hours.
Server
Crowne Plaza Suites Pittsburgh South
12.2018 - 07.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used focus and memorization skills to keep track of tables and remember orders.
Skills
- Written Communication
- Hospitality services
- Organizational Skills
- Attention to Detail
- Customer and client relations
- Problem-Solving
- Multitasking
Certification
Hilton Core Sales Skills Foundations
LANGUAGES
Spanish - Native
English - Native
Timeline
Sales and Event Coordinator
Hampton Inn Charlotte/ Monroe - Courtyard Charlotte/ Matthews
07.2024 - Current
Front Desk Receptionist
Hampton Inn Charlotte/Monroe
05.2022 - Current
Line Preparation Cook
Taíno Restaurant
11.2020 - 05.2022
Server
Crowne Plaza Suites Pittsburgh South
12.2018 - 07.2019
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