Natasha Robertson
Greeley,CO
Summary
Administrative healthcare professional having experience and familiarity with the revenue cycle process, electronic and paper medical records, billing, payments,contacting and collecting from government and commercial insurances, reporting, and interacting with clients and patients. I have the ability to quickly learn new software, and multi-task effectively. I exercise independent judgment and decision making while using a high level of confidentiality.
Overview
4
4
years of professional experience
Work History
Client Success Manager
Coronis Health
Remote
09.2022 - 06.2023
- Managed overall billing processes
- Maintained a strong denial management strategy and action plan
- Oversaw aggressive AR workflow to produce strong cash collections and monitor client fee schedules and payments to maximize practice realization
- Ensured charge entry flow is effective and completed as required.
Account Manager Revenue Cycle
Therapy Brands
Remote
10.2021 - 09.2022
- Submitted, reviewed, corrected and processed denied or rejected insurance and healthcare claims and worked on apppeals.
- Troubleshooted claims issues, while prioritizing claims and correspondence responsibilities by age, complexity, and urgency
- Managed accounts receivable for assigned accounts through regular reports, customer meetings, and ongoing communication to assess the overall health of customer accounts
- Developed rapport with clinicians and business owners for assigned accounts through ongoing professional communication, scheduled calls and provided written communication.
Risk Adjustment Representative 2
Humana
Work From Home
08.2019 - 10.2021
- Conducted quality assurance audits of medical records that are submitted to the Centers of Medicare and Medicaid Services and other government agencies
- Reviewed medical records documentation to identify all services provided are accurately and appropriately reported using correct CPT and ICD-10 codes
- Verified all required documentation was received and compliant
- Retrieved, merged and uploaded medical records using various EMR/EHR, as well as paper charts
- Adhered to all HIPPA regulations.
Education
Billing Certificate
HFMA
12-2024
Skills
- Theranest
- Kareo
- Visaquate
- Apex
- Zirmed
- Changehealth
- Availity
- Various medical records Epic, ECW, Centricity, NextGen
Timeline
Client Success Manager
Coronis Health
09.2022 - 06.2023
Account Manager Revenue Cycle
Therapy Brands
10.2021 - 09.2022
Risk Adjustment Representative 2
Humana
08.2019 - 10.2021
Billing Certificate
HFMA
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