Natasha Robinson
Marysville,WA
Summary
Security Lead Officer, focused and diligent, skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
Work History
Security Lead Officer
Tulalip Resort & Casino
Tulalip, WA
09.2021 - 03.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored employee activities, confirming compliance with security regulations.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reported suspicious activities and persons to law enforcement.
- Participated in staff meetings, special events and professional development activities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded.
Security Officer
Tulalip Resort & Casino
Tulalip, WA
10.2018 - 09.2021
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
- Performed security patrols of designated areas on foot or in vehicle.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Monitored gambling activities for compliance with state and local regulations.
- Verified compliance with internal policies during monetary transportation activities.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Watched for irregular or unusual conditions to prevent safety hazards.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Observed casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Performed cash drops while maintaining security and control of drop box at all times.
- Permitted entry with escort for approved persons into secure locations.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported irregularities such as fire and safety hazards to maintenance.
- Expertly worked scanning individuals quickly to keep lines continuously moving.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Driver/Mover
RJ Burton Relocation Services
Arlington, WA
01.2018 - 07.2018
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Obtained customer signatures to complete and process paperwork.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
DIshwasher
Tulalip Resort & Casino
Tulalip, WA
05.2017 - 12.2017
- Stepped into additional roles during busy times to boost coverage of important stations.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Paid close attention to all instructions from supervisor to complete tasks on time.
Sander
Pudget Sound Doors
Arlington, WA
09.2016 - 07.2017
- Followed company procedures to maintain work environment in neat and orderly condition.
- Examined wood, work areas and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Sanded materials to develop flush and professional finish.
- Provided accurate measurements and estimates for all projects.
- Reviewed work orders to accurately prepare inventories of materials, equipment and tools.
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
Sandwhich Artist
Subway
Arlington , WA
08.2013 - 12.2016
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Assisted guests, including offering personable greetings and taking orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
Manager
76 Gas Station & Carwash
Arlington, WA
02.2015 - 02.2016
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated report data to proactively adjust and enhance operations.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
High School Diploma -
Lakewood High School
Marysville, WA06.2013
Skills
- Attentive and Observant
- Spectacular Customer Service
- Adaptable and Flexible
- Honest and Ethical
- Reliable and Responsible
- Team Player
- Detail-Oriented
- CPR Certified
- First Aid Training
- De-escalation Techniques
- Professional Demeanor
- Pattern Recognition
Timeline
Security Lead Officer
Tulalip Resort & Casino
09.2021 - 03.2022
Security Officer
Tulalip Resort & Casino
10.2018 - 09.2021
Driver/Mover
RJ Burton Relocation Services
01.2018 - 07.2018
DIshwasher
Tulalip Resort & Casino
05.2017 - 12.2017
Sander
Pudget Sound Doors
09.2016 - 07.2017
Manager
76 Gas Station & Carwash
02.2015 - 02.2016
Sandwhich Artist
Subway
08.2013 - 12.2016
High School Diploma -
Lakewood High School
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