Natasha Robinson
Wheatley Heights ,NY
Summary
Results-focused firm, and fair professional with strength in leadership and judicial laws being enforced. Proactive leader with strengths in communication and collaboration. Proficient in leveraging accurate and effective knowledge to promote and maintain order. Adept at managing concurrent objectives to promote efficiency and influence positive and safe outcomes.
Overview
13
13
years of professional experience
Work History
Correction Officer
NYS Department Of Corrections And Community Supervision
New York, NY
02.2019 - Current
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments
- Searched prisoner cells and belongings for contraband and weapons
- Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel
- Facilitated reductions in inmate disturbances and incidents by 90% to increase facility safety
- Observed conduct of inmates and protected from dangers
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing
- Monitored behavior of 50 inmates Per maximum housing area to prevent escape attempts, crime and other dangerous activities
- Implemented defensive tactics and physical restraints to maintain safety and security of maximum facility inmates.
School Safety Officer
NYPD School Safety Headquarters
02.2017 - 06.2019
- Responded to emergency calls regarding illnesses, accidents and disturbances
- Issued warnings and summonses, escalating fighting ,& Drug incidents to the unit supervisor for assistance, as well as Executing arrest
- Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims
- Performed security oversight, traffic control and crowd control at special events and campus activities
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
General Manager
Town-Sports-International
06.2015 - 02.2017
- Two Locations Responsible for ensuring that the TSI member retention strategy is adhered to, through successfully managing and monitoring the Member's Experience
- Directly manage clean team, welcome team, babysitters, Sports Club for Kids, swim and racket team members
- Profit and loss management and financial results by serving as a customer service billing liaison for members with past due balances
- Implementing daily, all team members maintain a hospital clean facility and friendly staff in accordance with the company standards Request service tickets on all inoperable equipment
- Upgrade member's memberships through rewrite, & also cancel upon request
- Hire and manage qualified and capable club managers and sales staff and interview and approve hires for other team members
- Develop a high performing team through relevant and effective coaching, training, performance management, planning and staffing decisions.
Flight Attendant
Delta Airlines
03.2011 - 03.2015
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Dealt with mechanical and passenger emergencies according to standards
- Followed safety, passenger and supply pre-flight checklists
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Education
Bachelor Of Applied Studies - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYCertified Phlebotomist -
York - The Manhattan Institute
New York, NY01.2003
Diploma -
High School of the Humanities
New York, NY01.1998
Skills
- Quality leadership / Crisis Management
- Trained in Restraint techniques /Safety Procedures
- State and federal laws knowledge
- Crisis Prevention Intervention (CPR)
- Non-violent intervention
- Booking procedures / Inmate Rights
- Behavioral disorders familiarity
- Visitation guidelines understanding
Timeline
Correction Officer
NYS Department Of Corrections And Community Supervision
02.2019 - Current
School Safety Officer
NYPD School Safety Headquarters
02.2017 - 06.2019
General Manager
Town-Sports-International
06.2015 - 02.2017
Flight Attendant
Delta Airlines
03.2011 - 03.2015
Bachelor Of Applied Studies - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Certified Phlebotomist -
York - The Manhattan Institute
Diploma -
High School of the Humanities