Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Natasha Robinson

Overview

21
21
years of professional experience
1
1
Certification

Work History

Massage Therapist

Elements Massage
10.2016 - 09.2022
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Collections Agent

Arotech
08.2015 - 12.2015
  • Negotiated to collect balance in full.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Customer Service Representative

Lowe's
01.2011 - 01.2015
  • Received multiple forms of payment for products and issued receipts or credits as needed
  • Assisted customers with any questions or concerns
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

Coventry Healthcare
01.2008 - 01.2010
  • Handled high volume of inbound calls from clients and providers in regards to member benefits
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Receptionist

Le's Spa
01.2006 - 01.2007
  • Welcomed visitors by greeting them, in person or on the telephone
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations

Collections Representative

G C Services
01.2002 - 01.2005
  • Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
  • Responded to customer inquiries and provided detailed account information.
  • Worked with customer to create debt repayment plan based on current financial condition.

Education

Associate Degree - Liberal Arts / Business

Northern Essex Community College
Haverhill, MA

Skills

  • Call center experience

  • Data entry proficiency

  • Empathy and patience

  • Strong interpersonal skills

  • Customer service

  • Phone and email etiquette

  • Customer follow-up

  • Verbal and written communication

  • Calm and professional under pressure

  • De-escalation techniques

  • Active listening

  • Complaint handling

    • Critical thinking

    Data entry

Certification

Life coach certification

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany CulturePaid sick leavePaid time offWork from home option

Timeline

Massage Therapist

Elements Massage
10.2016 - 09.2022

Collections Agent

Arotech
08.2015 - 12.2015

Customer Service Representative

Lowe's
01.2011 - 01.2015

Customer Service Representative

Coventry Healthcare
01.2008 - 01.2010

Receptionist

Le's Spa
01.2006 - 01.2007

Collections Representative

G C Services
01.2002 - 01.2005

Associate Degree - Liberal Arts / Business

Northern Essex Community College

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Natasha Robinson