Natasha Robinson
Overview
21
21
years of professional experience
1
1
Certification
Work History
Massage Therapist
Elements Massage
10.2016 - 09.2022
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Collections Agent
Arotech
08.2015 - 12.2015
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Customer Service Representative
Lowe's
01.2011 - 01.2015
- Received multiple forms of payment for products and issued receipts or credits as needed
- Assisted customers with any questions or concerns
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Coventry Healthcare
01.2008 - 01.2010
- Handled high volume of inbound calls from clients and providers in regards to member benefits
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Receptionist
Le's Spa
01.2006 - 01.2007
- Welcomed visitors by greeting them, in person or on the telephone
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
Collections Representative
G C Services
01.2002 - 01.2005
- Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Associate Degree - Liberal Arts / Business
Northern Essex Community College
Haverhill, MASkills
- Call center experience
- Data entry proficiency
- Empathy and patience
- Strong interpersonal skills
- Customer service
- Phone and email etiquette
- Customer follow-up
- Verbal and written communication
- Calm and professional under pressure
- De-escalation techniques
- Active listening
- Complaint handling
Critical thinking
Data entry
Certification
Life coach certification
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CulturePaid sick leavePaid time offWork from home optionTimeline
Massage Therapist
Elements Massage
10.2016 - 09.2022
Collections Agent
Arotech
08.2015 - 12.2015
Customer Service Representative
Lowe's
01.2011 - 01.2015
Customer Service Representative
Coventry Healthcare
01.2008 - 01.2010
Receptionist
Le's Spa
01.2006 - 01.2007
Collections Representative
G C Services
01.2002 - 01.2005
Associate Degree - Liberal Arts / Business
Northern Essex Community College