Natasha Rodriguez
Sherman Oaks,CA
Summary
In my quest for new opportunities to further enhance my skills, knowledge, and professional experience in customer service, I bring forth a positive attitude and a strong work ethic. I excel in multitasking and have a knack for efficiently and courteously responding to guest inquiries. My unwavering commitment is to deliver exceptional customer service across all aspects of my work responsibilities. With a background as an experienced client service representative in diverse environments, I have honed my decision-making and problem-solving abilities. These skills, coupled with my passion for ensuring guest satisfaction, serve as invaluable tools that I am eager to apply in the service and hospitality industry. With over 10 years of customer care experience, I am a committed and enthusiastic individual who is devoted to delivering outstanding service to ensure client satisfaction. Skilled Behavioral Health Technician proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Special Needs Network
Los Angeles, CA
02.2024 - 06.2024
- Providing direct care to clients in a one-on-one or group therapy setting
- Collecting and recording data on patient behavior
- Collaborating, communicating and assisting with the training of clients, parents and staff
- Assisting Behavior Analysts with treatment plans designed specifically toward strengthening or reducing patient behaviors that may be impairing their daily life activities
- Working with children with autism and providing a safe and supportive environment for the clients and their family.
Wellness Technician
Harmony Place, Inc
Woodland Hills, CA
04.2023 - 07.2023
- Assisting in the intake process, handling incoming calls, room changes, and passes
- Assisting residents with daily schedules and activities
- Monitoring resident detoxification process by regularly checking on residents according to assigned intervals
- Conducting bag searches, random searches, and collecting UDS (Urine Drug Screens) from residents as directed
- Ensuring resident compliance with facility rules and guidelines.
Client Service Representative
VCA/Marina
Del Rey, CA
05.2021 - 08.2021
- Responsible for greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports, and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside
- Responsible for setting the tone for the practice.
Sales Associate/ Customer Service Representative
Bristol Farms
Beverly Hills, CA
08.2020 - 08.2021
- Responsible for a variety of duties which includes providing exceptional customer service
- Cashiering, adheres to all Company policies & procedures when operating the cash register
- Verifies till contents (money) at the beginning of shift
- Accurately collects cash, checks, or charge payments from customers and makes change when required on cash transactions
- Required to memorize produce codes and apply the proper code used to record the sale.
Sales Associate/ Customer Service Representative
Cost Plus World Market
Sherman Oaks, CA
07.2018 - 04.2020
- Responsible for a variety of duties which includes providing exceptional customer service
- Cashiering, merchandising, and stocking merchandise, which includes furniture that gets imported from all over the world
- Maintaining visual standards established by management.
Hostess
Del Frisco's Grille
Santa Monica, CA
04.2018 - 06.2018
- Developed quick resolutions to customer concerns and communicated with management when needed
- Managed scheduling and confirmation of reservations
- Ensured guests were seated and served in a timely manner.
Cashier/Customer Service Representative
Trader Joes
Fremont, CA
04.2017 - 03.2018
- Working the cash registers
- Assist in the receiving and unloading deliveries
- Stocking shelves, building displays, cleaning the floor, answering questions about Trader Joe's products
- Making sure that every customer has a pleasant shopping experience.
Hostess/Bartender
Sage Vegan Bistro
Culver City, CA
01.2016 - 07.2017
- Receive and organize menus
- Make sure that all guests are get seated and get a warm welcome
- Basic restaurant floor service
- Beer and Cocktail knowledge
- Open Table Knowledge (a computer software for restaurants).
Waitress/Cashier
Ugly Roll Sushi
Los Angeles, CA
06.2015 - 12.2016
- Take orders in a timely manner
- Bring the food to the table in a quick and efficient manner
- Process to-go orders and online orders.
Customer Service Representative/ Cashier
TJ Maxx
Sherman Oaks, CA
07.2013 - 03.2015
- Required to work on store sales floors performing multiple merchandising functions and providing quality customer service
- Job duties also included greeting customers, stocking items on racks and shelves, ringing up customer purchases at the cashier stations, and helping shoppers locate merchandise.
Education
Santa Monica College
08.2024
High School Diploma -
Ulysses S. Grant High School
01.2013
Skills
- ADL support
- Conflict Resolution
- Activity monitoring
- Client Transportation
- Records Maintenance
- Documentation skills
Certification
- BLS Certification
- First Aid Certification
Languages
- English
- Spanish
State
CA
City
Sherman Oaks
References
References available upon request.
Timeline
Behavioral Health Technician
Special Needs Network
02.2024 - 06.2024
Wellness Technician
Harmony Place, Inc
04.2023 - 07.2023
Client Service Representative
VCA/Marina
05.2021 - 08.2021
Sales Associate/ Customer Service Representative
Bristol Farms
08.2020 - 08.2021
Sales Associate/ Customer Service Representative
Cost Plus World Market
07.2018 - 04.2020
Hostess
Del Frisco's Grille
04.2018 - 06.2018
Cashier/Customer Service Representative
Trader Joes
04.2017 - 03.2018
Hostess/Bartender
Sage Vegan Bistro
01.2016 - 07.2017
Waitress/Cashier
Ugly Roll Sushi
06.2015 - 12.2016
Customer Service Representative/ Cashier
TJ Maxx
07.2013 - 03.2015
Santa Monica College
High School Diploma -
Ulysses S. Grant High School
Similar Profiles
Monica ReveloMonica Revelo
Behavioral Technician at Special Needs NetworkBehavioral Technician at Special Needs Network
Lakeisha RenderLakeisha Render
Behavior Technician at Special Needs NetworkBehavior Technician at Special Needs Network
ALISSA TORRESALISSA TORRES
Behavioral Technician at Special Needs NetworkBehavioral Technician at Special Needs Network
Charlize OmranianCharlize Omranian
Babysitter at Self-employeedBabysitter at Self-employeed
Francisco CorralFrancisco Corral
Supervisor of Security Operations at Allied UniversalSupervisor of Security Operations at Allied Universal