Natasha Rowe
Brooklyn
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
15
15
years of professional experience
Work History
General Manager
Rooftop Reds
Brooklyn
09.2023 - Current
- Oversee all aspects of daily operations, ensuring seamless execution and alignment with organizational goals.
- Develop and implement strategies to improve guest satisfaction and operational efficiency.
- Lead and mentor a diverse team, fostering a culture of excellence and collaboration.
- Monitor financial performance, manage budgets, and implement cost-control measures to achieve revenue targets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Reviewed financial statements including P&L statements to ensure budget targets were met.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Director of Event Management
Rooftop Reds
Brooklyn
05.2018 - 08.2023
- Built and managed the events department for the world’s first commercially viable rooftop vineyard.
- Directed all aspects of event planning, including vendor coordination, staff scheduling, and budget oversight.
- Enhanced client satisfaction through personalized service, resulting in a 25% increase in repeat business.
- Developed year-round event calendars, increasing brand visibility, and organic engagement.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Developed and implemented comprehensive event plans and strategies to maximize resources, optimize outcomes, and increase ROI.
- Negotiated pricing structures with vendors in order to secure favorable terms while staying within established budgetary constraints.
Beverage Director
Flinders Lane NYC
New York
03.2017 - 06.2018
General Manager
Jack Ryan’s Steak and Chophouse
Kilgore
12.2013 - 01.2017
Bar Manager
Marx Midtown
New York
07.2010 - 10.2013
Education
BBA - Event Management
William Angliss Institute of TAFE
Melbourne, Australia, Australia08.2004
Skills
- Advertising and marketing
- Guest experience oversight
- Relationship building
- Staff training/development
- Service quality improvement
- Quality management
- P&L management
- Budget analysis
References
Available upon request.
Accomplishments
- Successfully increased annual event revenue by 30% through strategic planning and client engagement.
- Spearheaded a service training program, leading to a 20% improvement in guest satisfaction scores.
- Recognized for excellence in team leadership and innovation in service delivery.
References
References available upon request.
Timeline
General Manager
Rooftop Reds
09.2023 - Current
Director of Event Management
Rooftop Reds
05.2018 - 08.2023
Beverage Director
Flinders Lane NYC
03.2017 - 06.2018
General Manager
Jack Ryan’s Steak and Chophouse
12.2013 - 01.2017
Bar Manager
Marx Midtown
07.2010 - 10.2013
BBA - Event Management
William Angliss Institute of TAFE
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