Natasha Rusilko

Managed onboarding, training and daily operations of 20-25 caregivers. Screened and processed new client intakes. Audited caregiver and client records to ensure compliance with OHA regulations on a quarterly basis. Collaborated with case workers to build long term relationships to ensure optimal care for our mutual clients.

Demonstrated exceptional communication skills by addressing all incoming inquiries in a professional and courteous manner. Verified insurance eligibility. Monitored insurance denials and ran AR reports to facilitate the resolution of past due balances. Aesthetic sales and scheduling, walking clients through expectations, before and after protocols. I filled in as the technician and pretest patients.

Front office duties included checking patients in and out, scheduling, collecting copay's/account balances. Correspondences with doctor, patient, insurance companies and pharmacies. Processed incoming and outgoing referrals.

Back office duties included rooming patients, and general health screening. Obtained photos or test results prior to the doctor seeing the patient. Assisted in collection and processing corneal ulcer cultures. Educated patients on Post Op eye care instructions for self-care.

Lipiflow coordinator duties included Preformed testing and imaging, thoroughly explain test results to patient. Comprehensive Q&A with exceptional result driven sales tactic.