Natasha Russell

Assisted client with hygiene, bathing and dressing Responsibility for running errands, shopping and personal appointments cooked and serve meals daily for client responsible for light cleaning and laundry

Served and a companion and support to client.

• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.

• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Trained new staff members on best practices for home health care.
• Assisted disabled clients to support independence and well-being.

• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.