Destiny East
Garland,TX
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm offering experience in related roles, of Customer Service, Restaurant Experience, Management and Leadership roles as well as having a passion for improving service delivery with dispatching, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DISPATCHING
BME LOGISTICS
05.2021 - 10.2023
- Reduced errors in work order submissions, implementing thorough quality control checks before dispatching assignments.
- Reduced delivery errors by diligently verifying addresses and recipient information before dispatching items.
- Improved response times by effectively prioritizing and dispatching assignments.
- Enhanced delivery accuracy through careful review of shipment documentation prior to dispatching orders.
Customer Service Representative Team Lead
The Pisa Group
04.2016 - 01.2020
- Provided primary customer support to internal and external customers.
- Maintained and managed customer accounts.
- Prepared QA Scoring and Meetings.
- Leveraged sales knowledge to capitalized on and retain customer accounts.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Handled day-to-day calls for Supervisor.
Customer Service Representative/Collections Agent
RGS Financial
08.2015 - 09.2016
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Collected payments from customers and kept meticulous records of collection details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Received multiple bonuses for increased collection of outstanding payments within department.
- Collected customer feedback and achieved customer satisfaction goals.
- Regularly exceeded daily sales and product quotas.
Restaurant Manager
Sopranos
02.2013 - 01.2016
- Promoted positive atmosphere and went above and beyond to guarantee customers received exceptional food and service.
- Served as primary hostess/receptionist for greeting, directing and assisting customers.
- Assisted cashiers with processing customer payments and documenting orders.
- Interacted positively with customers while promoting exceptional service.
- Kept workstation organized and stocked to better accommodate staff.
- Promoted to manager by effectively managing restaurant workflow and coverage; ensuring all areas ran smoothly.
FRONT END LEAD/CASHIER
WALMART
10.2023 - 06.2024
- Monitored cash drawers/checkout stations to verify adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
North Garland High School
Garland, TX06.2015
Skills
- Inbound and Outbound Calling
- Administrative and Office Support
- Cash Handling Accuracy
- Workflow Management
- Strong Communication and Interpersonal Skills
- Active Listening
- Adaptability and Flexibility
- Multitasking and Prioritization
Certification
- Restaurant Industry - ServSafe Training
Timeline
FRONT END LEAD/CASHIER
WALMART
10.2023 - 06.2024
DISPATCHING
BME LOGISTICS
05.2021 - 10.2023
Customer Service Representative Team Lead
The Pisa Group
04.2016 - 01.2020
Customer Service Representative/Collections Agent
RGS Financial
08.2015 - 09.2016
Restaurant Manager
Sopranos
02.2013 - 01.2016
High School Diploma -
North Garland High School
Similar Profiles
KHIVA HAIDAR SHAUMA TASSNOKHIVA HAIDAR SHAUMA TASSNO
Laboratory Technician GDP at PT Kemitraan MNK BMELaboratory Technician GDP at PT Kemitraan MNK BME
Pablo IvorraPablo Ivorra
Data Analyst & Deep Learning Specialist at LLYC (BME: LLYC)Data Analyst & Deep Learning Specialist at LLYC (BME: LLYC)
Daniel RoszkowskiDaniel Roszkowski
President at BME Inc.President at BME Inc.
Melaak AhmedMelaak Ahmed
Volunteer at Academic Success ProgramVolunteer at Academic Success Program
Charles FlemingCharles Fleming
Property Claims Inside Adjuster at Pilot CatastropheProperty Claims Inside Adjuster at Pilot Catastrophe