Natasha Saint-Pierre
Winter Haven,FL
Summary
Dedicated and compassionate Medical Assistant with a strong background in patient care and administrative support. Experienced in front desk operations, including appointment scheduling, patient check-in/out, and insurance verification, with a focus on creating a positive and efficient experience for patient. Skilled in vital signs monitoring, basic medical procedures, and maintaining patient records with accuracy and confidentiality. Recognized for excellent communication, multitasking abilities, and a proactive approach to supporting healthcare teams. Committed to providing exceptional care and administrative support in fast-paced medical environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Sanford Internal Medicine
04.2023 - Current
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Server
Olando Marriott
03.2017 - 10.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Medical Assistant/Receptionist
Atlantic Ear, Nose & Throat
09.2015 - 01.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered ear and hearing screening to evaluate patient auditory health
Education
CNA
Gabriel Institute
Orlando, FL04-2022
Billing&Coding
MedVance Institute
West Palm Beach, FL08-2005
Medical Assistant
Medvance Institute
West Palm Beach, FL02-2003
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Phlebotomy
- Immunization Administration
- Insurance Verification
- Prioritizing stat orders
Timeline
Medical Assistant
Sanford Internal Medicine
04.2023 - Current
Server
Olando Marriott
03.2017 - 10.2024
Medical Assistant/Receptionist
Atlantic Ear, Nose & Throat
09.2015 - 01.2017
CNA
Gabriel Institute
Billing&Coding
MedVance Institute
Medical Assistant
Medvance Institute
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