
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
*Total Ecommerce business. Building the brand.
*Ensuring Customer Service exceeds the overall expectation of every customer. By evaluating every item to ensure that they get the exact product that they ordered.
*Finding the root cause when product is not where it should be.
*Teaching and Training the team leads, holding them accountable. Entrusting them to teach and train their team.
*Daily collaboration with fellow Coach's on their departments expectation, so that they are up to standards for my team to pick.
*Daily Planning to ensure that team goals for completion of task. Ensuring that Team Leads understand what they have to accomplish each day and the time frame.
*Ownership of Grocery and General Merchandise backrooms. Top to bottom, seven days a week.
*Ensuring that every product in both receiving have a assigned location.
*Ownership of the assigned area. Managed Hardlines, Fresh, Grocery, Consumables, Backroom, and Frontend.
*Ensuring that metrics are meet daily. Responsible for profit and loss of each department that I've managed.
*Associate in those areas, teach and training. Schedules, payroll, attendance, time off request, etc.
*Total ownership
*Prioritizing
*Planning
*Collaboration
*Teaching/Training
*Followup
*Customer Service
*Brand Building