Natasha Schultz

• Process new FOIA requests into the FOIA database (FOIAxPress), read and interpret FOIA requests, to determine the subject matter and identify which FOIA Office maintain responsive records.
• Draft acknowledgment and referral letter and provide the FOIA Officer for editing and review.
• Make fee determination based upon the category of the request (simple, complex and expedited).
• Make a recommendations regarding the fee waiver whether the request should be granted or denied, prepare a draft correspondence, work with program office to complete FOIA requests, conduct and conclude searches for responsive document, maintain records, prepare and file records and documents, analyze data collected to produce formal request responses, review and redact information using one of the nine (9) exemptions.
• Ability to correspond with the requester by email and provide assistance, prepare routine correspondence.
• Familiarize with maintaining correspondence log of the records. Ability to identify FOIA processing, determine and document FOIA request search terms, provide documents to end-users, maintain records according to laws, regulations, and policies, draft remand and appeal letters

• Provide FOIA/PA review and processing of pending, complex FOIA cases.
• Scan FOIA support documents, prepare documentation and draft responses to FOIA/PA requests, process submitter notices and objections, redact documents, generate draft response letters, maintain case notes.
• Completed day-to-day duties accurately and efficiently.
• Draft and edit final response/acknowledgment letters.

• Organize and scan documents for delivery, data entry and document download/upload, research requested information, reply to emails, other duties as assigned
• Maintained a secure filing system for confidential information.
• Filed paperwork both electronically and physically in an organized manner per company standards.
• Scanned paper records into electronic files for storage in centralized database.
• Monitored workflow process for timely completion of tasks within set deadlines.
• Organized documents according to established procedures and protocols.
• Reviewed, sorted and scanned documents into digital format.

• Process vehicle sales for registration, submit legal transfer work, verify funds and accuracy of documents, prepare payoff checks, maintain records, process yearly renewal of dealer tags, answer customer questions, maintain a professional appearance and work area

• Assist with reviewing incoming FOIA requests, input specific information into FOIAXpress system, review and process FOIA cases, prepare correspondence, process referral/consultation letters, correct case file deficiencies, review precedents, gather and sort data

• Provides technical support in processing FOIA, Privacy Act requests.
• Provide the full range of simple, complex and time sensitive FOIA requests in accordance with statutory requirements, and applicable regulations and guidelines
• Review and analyze a wide array of incoming FOIA requests to determine the scope of the underlying requests and identify the legal issues implicated by the requests, including the applicability of potential statutory exemptions
• Reducing the number of pending requests
• Works closely with OCR to obtain, analyze and process for release, records responsive to the information requests associated with FOIA
• Performs the necessary redactions to information received in response to FOIA requests using FOIAXpress based on expert knowledge of the (9) exemptions and prepare acknowledgment letters, interim and final response letters.
• Input, update and delete data into applicable FOIA databases, spreadsheets
• Research, gather and summarize requested information for applicable FOIA reports.
• Draft responses to correspondence and, as needed, prepare other types of information related to correspondence or FOIA using word processing and common database software.
• Proofread responses going up for review by management to ensure the documents are technically correct (spelling, grammar, basic style) and with no typographical errors

• Preparing and processing tag and title documents, and all titling transactions for local & out-of-state.
• Preparing checks for title work and customer refunds as needed.
• Processing all titling documents through electronic vehicle registration program and/or DMV offices.
• Posting all titling transactions and monitor corresponding schedules.
• Daily title issue tracking
• Properly represent the dealership to its customers and vendors in a friendly and professional manner.
• Processing vehicle payoffs and trade titles using CDK/CVR/DMV/ADP
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

• Receives cash, checks and credit card payments from customers purchasing a vehicle, repairs or buying parts using ADP system.
• Record the amount received on the repair order and/or counter ticket.
• Close and balance daily cash and service/parts report
• Answer calls on multi-line system directing to the proper department in a timely manner
• Assists managers with various clerical duties as needed.
• Handle customer complaints diplomatically and refer to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner.
• Cross-trained other staff members on operating checkout systems as needed.
• Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.

• Data Entry Evaluating/Interpret historical transcript data for entry in SIS Entry and reconciliation of State/Federal data entry (Race/ethnicity;birth country;primary language;McKinney Vento; Free/Reduced lunch; family military status).
• Maintained databases by creating new records or updating existing ones.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Maintain accurate student records.
• Student record creation Internal and external customer service via phone and/or email Track volumes of work processed.

• Enter and process new FOIA request into FOIAxPress.
• Draft correspondence letters.
• Established and promoted positive interpersonal relationships with staff; required to ensure the successful achievement of department objectives
• Meets office levels for high-volume phone productivity, requestor contact goals, withdrawal or requests, rates, customer satisfaction, customer loyalty
• Maintains strong computer skills to effectively operate agency systems and programs.
  Receive records from Records Management and Corp Fin.

PohankaITShowsSheehy

• Provide coverage for assisting with answering phones, faxes and directing to appropriate staff or supervisors.
• I screen documents and correspondences. I'm responsible for forwarding to appropriate division or staff.
• Scan confidential documents.
• I proofread, researched all outgoing correspondences prepared for manager's signature insuring proper format, correct spelling, and grammar.
• Maintain multiple calendars in "J" drive & electronic outlook calendar for the Assistant Director.
• Type decline and acceptance invite letters e.g. supply requisitions, referral memorandums for the Regional Offices, type effective and/ or cancellation order letters in draft and final form using standardized formats to ensure that all necessary information: name, address, receiving date, file number and effective date on orders is included and appears in proper location.
• Maintain a confidential directory of OIA staff office, home and blackberry numbers. OIA staff use this listing for internal use.
• Coordinate conference room reservations for seminars, conferences etc and coordinate conference calls.
• Maintain/input time and attendance records bi-weekly in the QuickTime system.
• In OIA, Excel is used to maintain regulatory policy open/closed invites. I use Outlook to send and receive e-mails, reserve conference rooms for meetings or seminars.
• Stock and order supplies from facilities for staff and supply cabinets.
• Expert in travel such as reserving international and domestic flights, hotels, cars in Fed Traveler system.
• Maintained organized filing system of paper and electronic documents.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Managed staff calendars and coordinated travel, meeting and hotel accommodations.
• Handled sensitive information discreetly while maintaining confidentiality.
• Sorted and distributed incoming faxes, letters and emails for office distribution.