Natasha Schwappach
Orlando,Florida
Summary
Dedicated customer service representative dedicated in providing quality care for ultimate customer service satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
8
8
years of professional experience
Work History
Coordinator of Member Engagement
UnitedHealthcare
03.2024 - Current
- Developed informative materials to educate prospective members on the value of joining the organization.
- Enhanced member satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled phone calls related to members' accounts or general questions about products and services.
- Solicited feedback from members regarding their experience within the organization, driving continuous improvement efforts in programming and service delivery.
- Streamlined processes for membership registration and renewal, reducing administrative burden.
- Identified members' needs and matched to product or service in best interest.
- Organized and updated databases, records and other information resources.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
SALES TECH LEAD
Asurion
06.2023 - Current
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
- Sell Asurion home tech protection for eligible devices in their home
- Explain device capabilities, wireless carrier data product offers and company policies
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Managed over 50 calls per day.
Sales Receptionist
Massage Luxe
11.2018 - 01.2023
- Trained team members in successful strategies to meet sales targets
- Pushed merchandising and promotional strategies to drive customer engagement and boost sales.
Sales representatives
Bluegreen vacations
08.2016 - 11.2018
- Built rapport with timeshare owners
- Sold and influenced new and existing clients to purchase timeshare vacation packages
- Provided knowledge on vacation locations and utilized software tools to describe hotels and accommodations
- Handled inbound and outbound calls averaging from 200 to 300 calls per day
- Provided exceptional customer service
- Had weekly meetings with coaches to ensure adherence, ACW, and sales goals were met.
Skills
- Effective Time Management
- Microsoft PowerPoint
- Microsoft Office
- Multitasking
- Sales
- Troubleshooting (Problem Solving)
- Customer Service
- Microsoft Excel
- SalesforceCom
- Typing
- Management
- Payroll
- Attention to detail
- Organization
- Remote
Details
Orlando, United States, 4075357450, tasha_michelle@outlook.com
Personal Information
Title: Customer Service Specialist
Timeline
Coordinator of Member Engagement
UnitedHealthcare
03.2024 - Current
SALES TECH LEAD
Asurion
06.2023 - Current
Sales Receptionist
Massage Luxe
11.2018 - 01.2023
Sales representatives
Bluegreen vacations
08.2016 - 11.2018
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