Natasha Seals
Black Canyon City,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in supply chain and customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Driven Supply Chain Specialist with four years of experience in overseeing compliance, inventory management, customer care measures and logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination.
Analytical supply chain professional knowledgeable about gathering and analyzing data to make proactive adjustments to business supply chain operations. Tracks and models metrics, forecasts trends and stays on top of changing resource requirements and availability. Advanced skills in Microsoft, SRP, and Quickbooks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Frys Food
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Parts Specialist
Caliber Equipment
05.2022 - 05.2023
- Create purchase orders, connect with vendors and buyers to help assist with ordering parts needed for machines
- Also invoice, and charge cards
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling services to customers.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts for customers, repair shops and distribution department for use in manufacturing and warehouse equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Stocked and managed stock of parts.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Customer Service Representative
Lister Assister
03.2018 - 06.2019
- Process orders for photo appointments and installations
- Schedule appointments, route photographers
- Taking 70 inbound/outbound calls from Real Estate Agents
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Supply Chain Administrator
Spellbinders Paper Arts
09.2015 - 02.2018
- Direct report to Supply Chain Manager with dotted line reporting to Supply Chain VP and Controller; primary liaison between multiple departments
- Updated accounting database (Sage 100 ERP) to maintain data integrity with regard to current item and cost information, UPC codes, bundle/BOM creation, inventory transactions (receipts, adjustments, etc), landed costs, sales orders and invoice creation for internal orders with our sister company, Journey Blooms
- Created and sent POS to several suppliers in China, Mexico and USA and negotiated payment terms
- Freight tracking for air and ocean freight, freight invoice recording for landed cost information
- Handled credit card payments for retail and web customers and verification of funds receipt
- Suggested and implemented process improvements for a leaner supply chain
- Forensics in researching and resolving invoice and billing issues
- Maintained compliance with company and legal requirements and industry standards
- Ad hoc reporting, handled VP's international travel expense reimbursement with receipts in multiple currencies/languages
- Left in company-wide RIF (reduction in force)
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Oversaw demand planning, purchasing, and logistics.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Forecasted and managed annual operating budget for every location.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Provided supply chain guidance to team of 60 employees.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Improved, standardized and documented planning and scheduling processes.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Supervised up to 15 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Formulated demand planning and generated supply chain management metrics.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Customer Service Representative
Hufferman, Inc
02.2014 - 09.2015
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Exceeded daily credit card application goals
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and even cleaning
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Expressed appreciation and encouraged customers to return to the store
- Created artwork for water bottles
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
EMR Specialist
Medical Filing and Retrieval Service
08.2014 - 02.2015
- Consolidation of diverse medical records, compliant with HIPPA requirements in terms of confidentiality
- Increased team efficiency by 50% after implementing several process improvements and an more robust and efficient new filing system
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
All Purpose Clerk
Fry's Food & Drug/Kroger
04.2012 - 06.2014
- Originally hired as Courtesy Clerk, then promoted to Cashier and then to All Purpose Clerk where was able to train in all departments including deli, bakery, grocery and floral
- Maintained knowledge of current promotions, store layout, store policies and security practices
- Operated cash register processing cash, check and credit card transactions
- Assisted customers in finding items, choosing what works best for them and relayed information about quality, value and style of products to assist in customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored and tracked budgets and expenses.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Edited documents to keep company materials free of grammar errors.
Education
Associate's degree - Business Management/ Accounting
Independence University
Phoenix, AZ06.2018
HS Diploma - undefined
Primavera
Phoenix, AZ05.2013
Skills
- Call Center
- CSR
- Customer Service
- Supply Chain
- Sage
- ERP Systems
- Accounting
- SAP
- Journal Entries
- General Ledger Accounting
- Accounts Receivable
- Account Reconciliation
- Accounts Payable
- Communication skills
- Computer skills
- Sales
- Data entry
- QuickBooks
- Typing
- Business requirements
- Analysis skills
- Documentation review
- Data collection
- Windows
- Manufacturing
- Pricing
- Payroll
- Bank Reconciliation
- Office Management
- Microsoft Dynamics GP
- Visual Basic
- Purchasing
- Financial Report Writing
- Auditing
- Financial Statement Preparation
- Account updating
- Complaint resolution
- Scheduling
- Document control
- Product education
- Materials transport
- Order fulfillment
- De-escalation techniques
- Call escalation
- Creative problem solving
- Multi-task management
- Shipping and receiving
- [Software] CRM system proficiency
- Typing proficiency
- Store maintenance
- Microsoft PowerPoint
- Banking operations support
- Delivery scheduling
- Receiving support
- Live chat support
- Complaint handling
- Typing [number] wpm
- Refunds processing
- Spreadsheets
- Paperwork processing
- Support case resolution
- Report preparation
- Product knowledge
- Record preparation
- Payment processing
- Medical terminology
- Promotional support
- Problem resolution
- Multi-line telephone operations
- POS systems expert
- Active listening
- Relationship building
- Training development aptitude
- Courteous demeanor
- Call management
- Documentation
- Clerical support
- Multi-line phone talent
- System implementation
- Cultural awareness
- Call center operations
- Researching
- Quality control
- Report creation
- Adaptive team player
- Microsoft outlook
- High-energy attitude
- Punctuality and reliability
- Negotiation strategies
- Email management
- Opening and closing accounts
- Call center procedures
- Order processing
- Customer relationship management (CRM)
- Customer service
- Route management
- Technical troubleshooting
- Coordination
- Report generation
- Building rapport
- Schedule mastery
- Multitasking and organization
- Prioritization
- Money handling
- Product and service solutions
- Conflict mediation
- Quality assurance controls
- Service standard compliance
Certification
- Driver's License
- Certified Supply Chain Professional
- ASE Parts Specialist Certification
- Food Handler Certification
- Certified Bookkeeper
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Frys Food
09.2024 - Current
Parts Specialist
Caliber Equipment
05.2022 - 05.2023
Customer Service Representative
Lister Assister
03.2018 - 06.2019
Supply Chain Administrator
Spellbinders Paper Arts
09.2015 - 02.2018
EMR Specialist
Medical Filing and Retrieval Service
08.2014 - 02.2015
Customer Service Representative
Hufferman, Inc
02.2014 - 09.2015
All Purpose Clerk
Fry's Food & Drug/Kroger
04.2012 - 06.2014
HS Diploma - undefined
Primavera
Associate's degree - Business Management/ Accounting
Independence University
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