Natasha Serrano
Bartender/ Server
Decatur,GA
Summary
Dynamic hospitality professional with a proven track record at No Mas Cantina, Zocalo Restaurant, and El Ponce Restaurant specializing in service excellence and effective team collaboration. Skilled in optimizing operations and enhancing customer satisfaction, I implemented training programs that improved service quality and streamlined inventory management, driving profitability and fostering a positive work environment.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Bartender/Server
El Ponce Restaurant
06.2023 - Current
- Crafted and served a diverse range of cocktails, enhancing customer experience and satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on beverage preparation and customer service protocols.
- Managed inventory levels, facilitating timely reordering of supplies to minimize downtime.
- Implemented efficient workflow practices during peak hours to improve service speed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assistant General Manager
Zocalo Restaurant
01.2021 - 06.2023
- Oversaw daily operations to ensure exceptional guest experiences and staff efficiency.
- Developed and implemented training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Collaborated with kitchen staff to maintain high standards of food safety and hygiene compliance.
- Analyzed customer feedback to identify areas for service improvement and implement corrective actions.
- Managed scheduling and staffing needs to align with peak service periods effectively.
- Led regular team meetings to foster communication, address challenges, and promote a positive work environment.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Assistant Manager
No Mas Cantina
03.2008 - 04.2021
- Led team in optimizing daily operations and enhancing customer satisfaction.
- Implemented training programs for staff to improve service quality and efficiency.
- Analyzed sales data to identify trends and adjust inventory management strategies.
- Coordinated events and promotions, driving customer engagement and loyalty initiatives.
- Streamlined communication between front-of-house and back-of-house teams, improving workflow efficiency.
- Monitored compliance with health regulations, ensuring a safe dining environment for guests.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised daily operations, ensuring consistent quality and efficiency in beverage preparation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Developed seasonal drink menus, enhancing customer experience through innovative offerings.
- Managed inventory levels, optimizing stock rotation to minimize waste and ensure product freshness.
- Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty among patrons.
Education
Colegio De Bachilleres Azcapotzalco
Mexico Mx.Skills
- Proficient in managing multiple tasks
- Service excellence
- Consistently dependable
- Effective team collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender/Server
El Ponce Restaurant
06.2023 - Current
Assistant General Manager
Zocalo Restaurant
01.2021 - 06.2023
Assistant Manager
No Mas Cantina
03.2008 - 04.2021
Colegio De Bachilleres Azcapotzalco
Similar Profiles
Amalee McWatersAmalee McWaters
Head Barista at Tiendita at El PonceHead Barista at Tiendita at El Ponce
Oscar Rodriguez-RivasOscar Rodriguez-Rivas
Real Estate Agent at Ponce And Ponce RealtyReal Estate Agent at Ponce And Ponce Realty
Manuel MoralesManuel Morales
General Manager at El Mono RestaurantGeneral Manager at El Mono Restaurant
Ana LevitskayaAna Levitskaya
Clinical Mental Health Counselor at Monte Nido & AffiliatesClinical Mental Health Counselor at Monte Nido & Affiliates
Dasia JonesDasia Jones
AGM/General Manager at Aparium Hotel GroupAGM/General Manager at Aparium Hotel Group