Natasha Shine
Dispatcher, Receptionist, Customer Service Rep
Kenner,LA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Dispatcher
Hospitality Enterprises
08.2023 - Current
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
Dispatcher /Receptionist
Metro Service Group
03.2015 - 08.2023
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Implemented new software systems that improved efficiency within the dispatch center operations.
Host
A Tavola Restaurant
01.2023 - 05.2023
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
BOH Line Cook, Prep Cook, Piastre Cook,
Dragos Seafood Restaurant
08.2005 - 03.2015
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Associate of Business Administration - Business Administration And Management
Delgado Community College
New Orleans, LA 05.2001 -
GED -
Bonnabel High School
Kenner, LA 70065 05.2001 -
Skills
Database Management
Service Coordination
Customer Relations
Route Navigation
Dispatch Coordination
Work Order Management
Schedule Management
Data Entry
Incident Reporting
Routing orders
Schedule Coordination
Route Planning
Updating logs
Dispatch Recordkeeping
Timeline
Dispatcher
Hospitality Enterprises
08.2023 - Current
Host
A Tavola Restaurant
01.2023 - 05.2023
Dispatcher /Receptionist
Metro Service Group
03.2015 - 08.2023
BOH Line Cook, Prep Cook, Piastre Cook,
Dragos Seafood Restaurant
08.2005 - 03.2015
Associate of Business Administration - Business Administration And Management
Delgado Community College
05.2001 -
GED -
Bonnabel High School
05.2001 -