Natasha Sidwell
Customer Service Representative
Monroe,TN
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Customer Experience Specialist
Teleperformance USA
Bristol, TN
02.2022 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Head Cashier
Dollar Tree Stores
Livingston, TN
09.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new team members on sales software system operation.
Assistant Store Manager
Pamida Department Store
Livingston, TN
06.2004 - 11.2014
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Psychology And Criminal Justice
08.2004 - 08.2005
Medical Coding And Billing
06.2008 - 08.2009
Skills
Problem Solving
Client Management Systems
Communication
Staff education and training
POS systems expert
Listening Skills
Patience
Collaboration
Standardized Practices
Decision Making
Critical Thinking
Upselling of Products or Services
Digital Awareness
Product and Service Knowledge
Analytical Understanding
Operations
Human resource policies
New-Hire Training
Staff Management
Timeline
Customer Experience Specialist - Teleperformance USA
02.2022 - Current
Head Cashier - Dollar Tree Stores
09.2021 - 02.2022
Tennessee College of Applied Technology - Crossville - , Medical Coding And Billing
06.2008 - 08.2009
Volunteer State Community College - , Psychology And Criminal Justice
08.2004 - 08.2005
Assistant Store Manager - Pamida Department Store
06.2004 - 11.2014