Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Natasha Siwila

Champaign,IL

Summary

Dynamic barista with a proven track record at Starbucks, excelling in beverage preparation and customer engagement. Recognized for maintaining high standards of health compliance and delivering exceptional service during peak hours. Adept at problem-solving and fostering a welcoming atmosphere, ensuring customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Champaign, IL
07.2023 - 05.2025
  • Crafted high-quality beverages adhering to standard recipes and customer specifications.
  • Maintained clean and organized workstations to ensure efficient service flow.
  • Followed health and safety guidelines to maintain a safe work environment consistently.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.

Wait Staff Member

Clark Lindsey Village
Urbana, IL
07.2022 - 07.2023
  • Provided excellent customer service to enhance dining experience.
  • Managed multiple tables efficiently during busy shifts.
  • Handled customer complaints with professionalism and care.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Set up and cleared tables before and after service periods.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Greeted and welcomed customers, providing them with menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Set up dining room to meet hospitality and service standards.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Answered questions about menu selections and made recommendations when requested.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

High School Diploma -

Centennial High School
Champaign, IL
05-2022

Some College (No Degree) - Medical Assistant

Parkland College
Champaign, IL

Skills

  • Beverage preparation and coffee brewing
  • Cash handling and order management
  • Health compliance and quality control
  • Customer engagement and active listening
  • Problem-solving and calm demeanor
  • Customer engagement
  • Cash handling
  • Menu knowledge
  • Attention to detail

Affiliations

  • I played Softball for 5 years

Accomplishments

  • I received the Charger award in 2021 for softball
  • I received the Sprit award in 2022 for softball

Timeline

Barista

Starbucks
07.2023 - 05.2025

Wait Staff Member

Clark Lindsey Village
07.2022 - 07.2023

High School Diploma -

Centennial High School

Some College (No Degree) - Medical Assistant

Parkland College

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