Natasha Smellie
Hartford,CT
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep
IBEX Global
09.2021 - 02.2024
- Tracking agent
- Making outbound calls/ Taking inbound calls
- Locating customer package
- Taking inbound calls
- Creating case/submitting emails
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Managed approximately 60 incoming calls and emails per day from customers.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Resolved customer inquiries, enhancing satisfaction through effective communication and problem-solving.
- Trained new team members on company policies and customer service protocols to ensure consistency.
- Managed high-volume calls, maintaining professionalism while addressing diverse customer needs.
Teachers Assistant
Little Scholars Academy School
01.2019 - 04.2019
- Supported the lead teacher in delivering instruction.
- Took attendance and kept track of evaluations and paperwork.
- Identified student challenges and discussed corrective actions with lead teacher.
- Helped students develop problem-solving skills.
- Supervised students in the classroom and during field trips.
Education
Certified - Administrative Assistant in level 3
Heart Trust TVET Stony Hill Campus
08.2021
Executive Home Management Class - undefined
09.2018
undefined
STONY HILL TECHNICAL HIGH SCHOOL
07.2004
Skills
- Flexible and adaptable
- Excellent team player
- Excellent customer service skills
- Microsoft words
- Microsoft Excel
- Active listening
- Customer service
- Call center operations
- Problem resolution
- Product knowledge
- Conflict resolution
- Call management
- Professional telephone demeanor
- Appointment scheduling
- Data collection
- Documentation
- Technical support
- Microsoft PowerPoint
- Live chat support
- Team development
- Critical thinking
- Data entry
- Customer relations
Certification
Business administration
EMPLOYABILITY SKILLS
- Flexible and adaptable
- Exert high levels of effort
- Comfortable working with people of diverse backgrounds
- Excellent team player
- Excellent customer service skills
- Have a positive attitude toward work
Timeline
Customer Service Rep
IBEX Global
09.2021 - 02.2024
Teachers Assistant
Little Scholars Academy School
01.2019 - 04.2019
Executive Home Management Class - undefined
undefined
STONY HILL TECHNICAL HIGH SCHOOL
Certified - Administrative Assistant in level 3
Heart Trust TVET Stony Hill Campus
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