Natasha Smith
Kingston, St. Andrew,Jamaica
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
English Teacher
Zhongjiacun Primary School
03.2023 - 01.2024
- Design and develop curriculum plans and instructional materials that align with educational standards and course curriculum.
- Conduct engaging lessons that cater to the diverse learning needs of students and maintain discipline while fostering a positive learning environment.
- Design and administer assessments to evaluate student progress and understanding to provide constructive feedback.
- Attend and participate in parent-teacher conferences to discuss student performance, concerns and improvement strategies.
Teacher/Trainer
Fimixpress
12.2021 - 02.2023
- Conducted training sessions to instruct and inform staff about optimal sales and accounting practices, aiming to improve both efficiency and accuracy levels.
- Ensure the work area is kept clean and organized to prevent violations, avoid hazards, and eliminate unnecessary delays in operations due to inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Supervised daily operations, kept precise and current records of staff advancements, and encouraged employees to actively participate in collaborative teamwork.
Pastry Chef / Sales Representative
Sun Valley Resort - J1 Program
05.2018 - 09.2018
- Skillfully crafted appetizers and desserts, ensuring adherence to recipes and presentation standards.
- Coordinated with kitchen staff to prepare and serve meals punctually to meet guest expectations.
- Engaged with guests, promoting and upselling menu items to enhance guest experience and contribute to revenue.
- Monitored food quality, portion sizes, and taste to maintain high culinary standards.
Pantry Chef/ Sales Representative
Sun Valley Resort
05.2018 - 09.2018
- Fulfilled standard and custom request guest orders for appetizers and desserts with focus on quality and taste.
- Kept the pantry station clean, organized and well-stocked with necessary ingredients.
- Garnished and presented dishes in aesthetically pleasing manner and adhered to food safety and sanitation standards,
- Prepared and submitted detailed sales reports to management for review and made recommended improvements.
Pool Attendant/ Front Desk Clerk
Sun Valley Resort
05.2017 - 09.2017
- Maintained cleanliness in sauna and pool areas, managed pool log book, and assisted in the distribution and collection of towels.
- Greeted guests warmly and relayed information on attractions and hotel offerings while completing check-in process.
- Managed multi-line phone system to schedule reservations, resolve guest issues and administer transfer to correct personnel.
- Collaborated with other departments to resolve guest issues and fulfill guest request to foster satisfaction.
Pool Attendant
Sun Valley Resort
05.2016 - 09.2016
- Monitored and enforced pool safety rules to ensure a secure environment for guests.
- Regularly patrolled, inspected and cleaned pool areas by removing debris and ensuring the pool deck is safe.
- Assisted guests with inquiries, provided information and remained vigilant over pool activities to provide quick response in situations.
- Oversaw the distribution and collection of pool towels and collaborated with other staff members to facilitate guest needs and requests.
Housekeeper
Windfield Garden Inn
05.2015 - 09.2015
- Shifted beds, sofas and other furniture to access and clean baseboards, eliminated dust and dirt from challenging areas.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors to maintain company standards.
- Returned rooms to occupant-ready status to satisfy future guests needs by cleaning and restocking.
- Reported maintenance concerns, safety hazards and room damages to management for remediation and billing.
Marketing Assistant
DGS Chartered Accountant and Business Advisors
09.2013 - 11.2014
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Proofread marketing collateral ahead of printing to eliminate errors.
Accounting Clerk
SHA-Mart Goods and Services
10.2012 - 12.2012
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Accounting Intern
Ministry of Health
06.2012 - 07.2012
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients.
- Entered accounting data into general ledgers.
Telesales Agent
Victoria Mutual Building Society, VMBS
07.2011 - 08.2011
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Education
MBA - Business Administration And Management
University of East London
United Kingdom (online)09.2025
Certificate - Teaching English As A Foreign Language (TEFL)
TEFL Professional Development Institute
10.2022
Bachelor of Science - Business Administration
University of The Common Wealth Caribbean
09.2018
NVQ-J Diploma - Accounting Clerk
Stony Hill Heart Academy
08.2013
NVQ-J Certificate - General Accounting Clerk And Computing Level II
Stony Hill Heart Academy
08.2013
Skills
- Customer service
- Marketing expertise
- Classroom Management
- MS Office Suite proficient
- File Management
- Staff training and coaching
- Teamwork and collaboration
- Detailed-oriented
- Great written and verbal communication
- Office Administration
- Hospitality services expertise
- Expense Reports
Team Collaboration
Organizational ability
Cross-cultural communication
Creative and Expository Writing
Accomplishments
- Achieved outstanding educator through effectively helping with preparing students to sit grade six examination.
- Top English score teacher.
Timeline
English Teacher
Zhongjiacun Primary School
03.2023 - 01.2024
Teacher/Trainer
Fimixpress
12.2021 - 02.2023
Pastry Chef / Sales Representative
Sun Valley Resort - J1 Program
05.2018 - 09.2018
Pantry Chef/ Sales Representative
Sun Valley Resort
05.2018 - 09.2018
Pool Attendant/ Front Desk Clerk
Sun Valley Resort
05.2017 - 09.2017
Pool Attendant
Sun Valley Resort
05.2016 - 09.2016
Housekeeper
Windfield Garden Inn
05.2015 - 09.2015
Marketing Assistant
DGS Chartered Accountant and Business Advisors
09.2013 - 11.2014
Accounting Clerk
SHA-Mart Goods and Services
10.2012 - 12.2012
Accounting Intern
Ministry of Health
06.2012 - 07.2012
Telesales Agent
Victoria Mutual Building Society, VMBS
07.2011 - 08.2011
MBA - Business Administration And Management
University of East London
Certificate - Teaching English As A Foreign Language (TEFL)
TEFL Professional Development Institute
Bachelor of Science - Business Administration
University of The Common Wealth Caribbean
NVQ-J Diploma - Accounting Clerk
Stony Hill Heart Academy
NVQ-J Certificate - General Accounting Clerk And Computing Level II
Stony Hill Heart Academy
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