Natasha Smith
Sandy Hook,MS
Summary
Dynamic leader and seasoned healthcare professional with a proven track record at Forever Caring Personal Care Services, LLC. Excelled in operations management and care coordination, fostering an inclusive environment and enhancing team collaboration. Skilled in workplace safety and effective communication, significantly improving patient care quality. Demonstrates a strong commitment to staff development and training.
Overview
29
29
years of professional experience
Work History
Personal Care Director/Owner
Forever Caring Personal Care Services, LLC
02.2023 - Current
- Managed daily operations of the facility, overseeing staffing levels, scheduling, supply inventory, and equipment maintenance tasks.
- Developed strong relationships with patients and families, ensuring their trust in the care provided.
- Cultivated an inclusive work environment that valued diversity among staff members and promoted effective collaboration.
- Supervised and coached team members on proper procedures and care standards.
- Oversaw budget management, optimizing resource allocation while maintaining high-quality care standards.
- Established and maintained effective communication with clients and staff to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Pharmacy Technician
Our Lady of The Angels Hospital
07.2008 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
St. Helena Parish Hospital
03.2003 - 07.2008
- Answered incoming phone calls and addressed questions from nurses and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Preparing Medicine, taking prescription, interacting with nurses & doctors.
- Coding& billing for pharmacy payments
- Monitor inventory levels and reordering medications
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Certified Nursing Assistant
Heritage Manor Of Mandeville
11.1995 - 03.2003
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Pharmacy Technician - Pharmacy Technician
Bryman College
New Orleans, LA11-2002
High School Diploma -
Varnado High School
Angie, LA05-1995
Skills
- Workplace Safety
- Training and mentoring
- Team Management
- Care Coordination
- Operations Management
- Staff Development
- Staff Scheduling
- Monitoring staff
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- First Aide & CPR Certified
Timeline
Personal Care Director/Owner
Forever Caring Personal Care Services, LLC
02.2023 - Current
Pharmacy Technician
Our Lady of The Angels Hospital
07.2008 - Current
Pharmacy Technician
St. Helena Parish Hospital
03.2003 - 07.2008
Certified Nursing Assistant
Heritage Manor Of Mandeville
11.1995 - 03.2003
Pharmacy Technician - Pharmacy Technician
Bryman College
High School Diploma -
Varnado High School
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