Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Smith

Cartersville,GA

Summary

Experienced Office Manager with a strong background in office administration, customer service, and bookkeeping. Proficient in QuickBooks, payroll processing, and multi-line phone systems, with excellent organizational and time management skills. Seeking to leverage extensive office management expertise to contribute to a dynamic team and drive operational efficiency.

Diligent Business Office Manager with solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

16
16
years of professional experience

Work History

Office Assistant

All Star Roll Off NW
05.2023 - Current
  • Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
  • Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
  • Organized and maintained filing systems to ensure efficient document retrieval.

Office Manager

Atlas Disposal
07.2022 - 05.2023
  • Answer phone calls
  • Input daily routes for drivers into SoftPak system
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Utilized excellent organizational skills to prioritize tasks effectively.
  • Delivered quality customer service to staff and customers.
  • Input account payables into Dext
  • Managed office flow by providing direct support to visitors.
  • Cleaned and organized office, maintaining orderliness and reducing contamination.
  • Developed and implemented office procedures to improve efficiency.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

Office Manager

James Carr Sandblasting & Painting Inc
02.2009 - 07.2022
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Utilized excellent organizational skills to prioritize tasks effectively.
  • Delivered quality customer service to staff and customers.
  • Trained and onboarded new office staff members.
  • Processed payrolls on a weekly basis using accounting software.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Coordinated with vendors to purchase necessary supplies in a timely manner.
  • Supervised administrative staff, driving front office operations and continuous workflow.
  • Developed and monitored office budgets and processed payroll.
  • Established relationships with external partners to facilitate business operations.
  • Leveraged multi-line phone system to answer and transfer calls to staff members.
  • Prepared purchase orders and routed to project manager for approval.
  • Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
  • Created staff schedules based on established guidelines and priorities.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
  • Company was owned by my late father. I was on charge of the daily operations of the company

Operations Manager

All Star Roll Off
02.2009 - 03.2018
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Managed the operations of a large team, overseeing daily activities and long-term projects.
  • Accounts Payables
  • Accounts Receivables
  • Payroll
  • Dispatch drivers on daily routes
  • Coordinate with various companies for hauling scrap steel
  • Company was owned by my late father until sold in March 2018. I was responsible for daily operations of the company

Education

GED -

Chattahoochee Technical College
Acworth, Ga
02.2009

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Office management
  • Scheduling
  • Invoice processing
  • Excel spreadsheets
  • Payment processing
  • Multi-line phone proficiency
  • Bank deposit reconciliation
  • QuickBooks expert
  • Payroll processing
  • Office administration
  • Dedicated team player

Timeline

Office Assistant

All Star Roll Off NW
05.2023 - Current

Office Manager

Atlas Disposal
07.2022 - 05.2023

Office Manager

James Carr Sandblasting & Painting Inc
02.2009 - 07.2022

Operations Manager

All Star Roll Off
02.2009 - 03.2018

GED -

Chattahoochee Technical College

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Natasha Smith