Michelle Curry
Murfreesboro,TN
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Woodspring Suites Hotel
12.2021 - 09.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Housekeeping Supervisor
Woodspring Suites Hotel
11.2021 - 12.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
Executive Secretary
San Bernardino Valley College
08.2001 - 02.2008
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Explained and instructed students on registering for classes and types of services to be provided such as grants and scholarships.
Legal Administrative Assistant
Sheldon And Mak Attorneys At Law
07.2000 - 01.2001
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Scheduled and coordinated meetings between legal teams and clients.
Education
Associate of Science - Computer And Information Sciences
Prairie State College
Chicago Heights, IL06.1997
Skills
- Employee Discipline
- AS9100 Management System
- Business Operations Knowledge
- Strategic Planning Skill
- Team Leadership Expertise
- Corrective Actions
- Customer Relationship Management
- Customer Retention
Timeline
Assistant General Manager
Woodspring Suites Hotel
12.2021 - 09.2023
Housekeeping Supervisor
Woodspring Suites Hotel
11.2021 - 12.2021
Executive Secretary
San Bernardino Valley College
08.2001 - 02.2008
Legal Administrative Assistant
Sheldon And Mak Attorneys At Law
07.2000 - 01.2001
Associate of Science - Computer And Information Sciences
Prairie State College
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