Natasha Spencer
Katy,TX
Summary
Highly organized and detail-oriented professional with 20 plus years of experience. Strong work ethic and dedication to achieving goals, skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Nuclear Medicine Coordinator
Houston Methodist
09.2022 - Current
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Coordinate ordering of radioactive tracers
- Provide direct assistance to physicians, patients, and all vendors
- Provide accurate explanations and instructions to physicians and patients at an appropriate level utilizing verbal and non-verbal skills, terminology and language
- Lead Representative for Radiology Shared Governance Council Member
Senior Scheduler-Ancillary
Houston Methodist Hospital
08.2015 - 09.2022
- Demonstrates mastery of enterprise wide scheduling process and software
- Schedules using computerized scheduling systems, while balancing departmental resources, utilization requirements and addressing physician/patient request or needs
- Obtains required data in order to support hospital clinical/financial needs
- Use established auditing procedures to process orders and registrations
- Utilize courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel.
- Role models' healthy work relationship including problem solving and resolution efforts.
- Serve as a preceptor for the onboarding of new hires, mentor and resource to less experienced staff.
- Created training modules and scheduling job aids to establish stand operating procedures ensuring all teams members provide unparallel patient care and customer service.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
- Prioritized production areas by analyzing most cost-effective methods.
ER Registration/ Bed Board
North Cypress Medical Center
01.2011 - 12.2015
- Register patients at bedside in ER for admission and procedures
- Entering accurate demographics and Insurance information in MEDITECH collected ER Co-pays and Coinsurance
- Enter orders for admissions and assigned beds to in-house patients and direct admits.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Ambulatory Service Rep
St. Luke's Episcopal Hospital
02.1999 - 08.2015
- Manage outpatient accounts, processing payments and accurately and efficiently entering data in EPIC
- Schedules, receives, and/or registers patients, visitors, and staff for appointments or procedures
- Collects, verifies, and records required information, obtains records, files and/or results for appointments/admissions and enters related information on hospital and departmental computer systems
- Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
- Verified patient insurance eligibility and benefits.
- Established strong professional relationships with patients and their families, fostering trust in ambulatory service and enhancing patient loyalty.
- Trained new hires on department procedures, protocols, software usage, fostering an environment of teamwork and knowledge sharing among colleagues.
- Manage sensitive and confidential patient information
- Monitored daily scheduling of exam room utilization and patient flow
- Lead front office team.
- Engaged with patients to provide critical information.
- Expedited registration processes by ensuring timely completion of required forms for new patients, contributing to a seamless first visit experience.
- Facilitated communication between patients and various departments and staff.
- Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
- Responded to inquiries by directing calls to appropriate personnel.
- Supported clinic operations with accurate data entry and document management, facilitating timely billing and insurance claim processing.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Established payment arrangements according to policies, referring issues to collection manager.
Medical Billing and Coding Extern
Lepow Podiatric Medical Associates
03.2014 - 04.2014
- Audited claim status with multiple carriers
- Managed account receivable (aging) reports, reducing number of outstanding balances
- Responsible for re-filing and corrected claims, patient statements, and adjustments/write-offs.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Medical Billing and Coding -
Remington College
Houston, TX04.2014
Medical Assistant Diploma -
Bradford School of Business
Houston, TX06.1995
Skills
- EPIC
- Knowledge of multiple insurance plans including Medicare and Medicaid
- Customer Service
- Staff Scheduling
- Multitasking and Organization
- Schedule Coordination
- Office Management
- Insurance Verification
- Patient Scheduling
- Medical Terminology
- Coaching and Mentoring
- Process Improvement
Certification
- CPR
- HIPAA
- OSHA
- BLS
- CPC (pending)
Awards
- Perfect Attendance & President Award (GPA 4.0)
- National Honor Society
Timeline
Nuclear Medicine Coordinator
Houston Methodist
09.2022 - Current
Senior Scheduler-Ancillary
Houston Methodist Hospital
08.2015 - 09.2022
Medical Billing and Coding Extern
Lepow Podiatric Medical Associates
03.2014 - 04.2014
ER Registration/ Bed Board
North Cypress Medical Center
01.2011 - 12.2015
Ambulatory Service Rep
St. Luke's Episcopal Hospital
02.1999 - 08.2015
Medical Billing and Coding -
Remington College
Medical Assistant Diploma -
Bradford School of Business
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