Natasha Spencer
Markham,ON
Summary
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Tulsa City County Library-Children's Department
03.2025 - Current
- Welcomed families and children, offering a warm, supportive environment that encouraged reading, play, and exploration.
- Assisted children and caregivers in finding age appropriate books, media, and learning resources.
- Helped children regulate emotions during challenging moments by offering calm guidance, redirection, and reassurance.
- Supported social development by helping kids navigate conflicts, communicate needs, and resolve issues with new or unfamiliar friends.
- Encouraged positive peer interactions through gentle coaching, shared activities, and inclusive play support.
- Prepared and maintained materials for storytimes, crafts, reading challenges, and passive programs.
- Helped design themed displays, activity stations, and visually engaging environments for young readers.
- Monitored the children’s area to ensure safety, kindness, and appropriate behavior for all ages.
- Answered questions about events, resources, and programs for children, parents, and educators.
- Assisted with setup and cleanup for children’s programs and community events.
- Built long lasting relationships with families by celebrating milestones, listening to their needs, and being a consistent, friendly presence.
Circulation Assistant
Tulsa City County Library
10.2024 - Current
- Delivered consistent, friendly customer service to diverse patrons including families, children, and regular guests.
- Checked out, renewed, and returned materials using the library circulation system while maintaining accuracy and efficiency.
- Registered new library cards, updated patron accounts, and resolved account or material issues with care and professionalism.
- Processed returns, verified condition, and prepared items for shelving and holds.
- Pulled, organized, and processed hold requests and interlibrary loan materials.
- Assisted patrons with computers, printing, scanning, copying, and basic tech troubleshooting.
- Handled cash and card transactions for printing fees, lost materials, and card replacements.
- Shelved books and media with strong attention to detail, ensuring correct placement and a well-maintained collection.
- Supported a welcoming environment by organizing displays, straightening shelves, and helping with passive programming.
- Provided information about library programs, events, and resources to patrons in person and over the phone.
- Collaborated with PICs, security, and coworkers to maintain a safe, positive, and efficient public space.
- Built ongoing relationships with regular patrons, celebrating their personal milestones and supporting their reading needs.
Student Worker II
Edmond Low Library
08.2022 - 07.2024
- Provided front line support to students, faculty, and visitors by answering questions and assisting with campus resources.
- Helped maintain an organized and welcoming environment by managing supplies, straightening work areas, and completing daily tasks.
- Assisted staff with administrative duties such as filing, sorting documents, delivering materials, and preparing items for classes or events.
- Shelved and organized materials accurately, maintaining proper order and helping students locate what they needed.
- Completed assigned projects efficiently, including data entry, inventory checks, and campus errands.
- Supported student engagement by offering approachable customer service and helping connect peers to appropriate services.
- Communicated clearly and professionally with faculty, staff, and students while maintaining a positive attitude.
- Demonstrated reliability and strong time management by balancing academic workload with consistent job performance.
- Adapted quickly to new tasks and changing department needs, ensuring smooth operations during busy periods.
- Assisted patrons with resource navigation and library services.
- Organized and maintained library materials for efficient accessibility.
- Supported events and activities by coordinating setup and logistics.
- Collaborated with staff to improve workflow efficiency in material processing.
Sales Associate/Animal Care Specialist
Petco
08.2020 - 08.2022
- Provided knowledgeable and friendly customer service by helping guests select appropriate food, habitats, toys, and supplies for a wide range of pets.
- Educated customers on species specific care, nutrition, enrichment, and proper handling to support long term animal health and successful pet ownership.
- Cared for small animals, reptiles, birds, and fish by monitoring health, providing food and water, maintaining clean habitats, and reporting health concerns.
- Performed daily animal wellness checks and documented observations to ensure proper health, behavior, and environmental quality.
- Cleaned and sanitized enclosures, aquariums, and equipment to maintain a safe and hygienic environment for animals and customers.
- Assisted with store sales by recommending products, answering questions, and helping customers find items that matched their needs and budget.
- Supported inventory management by restocking shelves, rotating products, and helping with truck unloads and product checks.
- Maintained store presentation by organizing aisles, setting up displays, and ensuring a clean and welcoming shopping environment.
- Handled transactions at the register with accuracy while providing a positive checkout experience.
- Helped coordinate adoptions and ensured new owners understood proper care requirements before taking animals home.
- Followed safety and handling protocols to protect both animals and customers.
Census Enumerator
US Census
07.2020 - 08.2020
- Conducted door to door interviews with households to collect accurate demographic data for the United States Census.
- Explained the purpose of the census and answered resident questions clearly and professionally.
- Completed confidential surveys using government issued devices while ensuring strict adherence to privacy and security protocols.
- Verified and updated address information to ensure accurate population counts.
- Utilized maps, GPS tools, and assigned routes to locate households efficiently in both urban and rural areas.
- Documented interview results with accuracy and attention to detail, even under time sensitive deadlines.
- Communicated respectfully with residents of diverse backgrounds, including individuals hesitant or reluctant to participate.
- Managed daily schedules independently, balancing visit attempts, follow ups, and required documentation.
- Maintained professionalism during unexpected situations, including unresponsive homes, complex addresses, and challenging interactions.
- Met or exceeded productivity goals for completed surveys and accurate data submissions.
Team Leader
Whataburger
05.2013 - 07.2020
- Supervised shift operations by supporting crew members, assigning tasks, and ensuring consistent workflow during high volume periods.
- Trained new employees on food safety, station procedures, customer service standards, and daily operational routines.
- Provided hands on support in all areas including front counter, drive thru, prep, and assembly to maintain speed and accuracy.
- Delivered friendly, efficient customer service and helped resolve guest concerns quickly and professionally.
- Ensured compliance with food safety, sanitation, and cleanliness standards across all stations.
- Verified order accuracy and quality before delivery to guests, reducing errors and maintaining brand standards.
- Counted drawers, prepared deposits, and followed opening and closing procedures with attention to detail.
- Monitored inventory levels, restocked supplies, and communicated shortages to management.
- Led by example with strong teamwork, communication, and problem solving during busy or stressful shifts.
- Supported a positive work environment by encouraging crew members, offering guidance, and helping resolve conflicts.
Education
High School Diploma -
Bixby Public High School
Bixby, OK, US01.2015
B.A. - Zoology, Theater
Oklahoma State University
Stillwater, OK, US12-2028
Bachelor of Science - Wildlife Animal Conservation And Rehabilitation
Unity Environmental University
New Gloucester, ME12-2028
Skills
- Data Management & Compliance
- Operational Efficiency
- Customer Interaction & Sales
- Training & Leadership
- Visual Merchandising & Display Staff
- Training
- Scheduling
- Customer service
- Data entry
- Customer focus
- Documentation and reporting
- Staff education and training
- Assertiveness
- Call center experience
- Relationship building
- Teamwork and collaboration
- Understanding customer needs
- Calm under pressure
- Multi-line phone systems
Languages
Sign Language
Limited Working
Interests
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Historical Exploration
- Adventure Travel
- Gardening
- Volunteering
- Horseback Riding
- I participate in a variety of outdoor recreational activities
- Hiking
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Backpacking
- 3D Printing
- Digital Art and Animation
- Video Gaming
- Volunteer Work
- Community Cleanup
- Animal Welfare Advocacy
- Environmental Conservation Projects
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- Acting and Theater
- Photography
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Creative Writing
- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Train Travel
- Reading
Timeline
Customer Service Assistant
Tulsa City County Library-Children's Department
03.2025 - Current
Circulation Assistant
Tulsa City County Library
10.2024 - Current
Student Worker II
Edmond Low Library
08.2022 - 07.2024
Sales Associate/Animal Care Specialist
Petco
08.2020 - 08.2022
Census Enumerator
US Census
07.2020 - 08.2020
Team Leader
Whataburger
05.2013 - 07.2020
High School Diploma -
Bixby Public High School
B.A. - Zoology, Theater
Oklahoma State University
Bachelor of Science - Wildlife Animal Conservation And Rehabilitation
Unity Environmental University
Interest & Activities
Soccer, ASL Club, Creative writing, Helping, Pet grooming, Competitive Speech, Reading, Photography, Video games, Gardening, Camping, Hiking, Puzzles, Volunteering at the Animal Shelter, Community Theater