Natasha Stabile
Patient Care Coordinator
Elizabeth,PA
Summary
Lead Patient Care Coordinator who demonstrates strong organizational skills with multi-tasking abilities-experienced in scheduling, utilization, administrative and clinical skills; finding balance between patient needs and administrative tasks. Knowledge in outpatient healthcare protocols, documentation, verification and authorization, allows the coordination of information between patients and providers; ensuring optimal care while maintaining confidentiality, and quality standard of care.
Overview
13
13
years of professional experience
Work History
Lead Patient Care Coordinator
Lifeline Physical Therapy And Pulmonary Rehab
07.2021 - Current
- Implemented patient intake procedures and improving data accuracy.
- Trained 6 new staff on administrative processes and patient interaction best practices.
- Managed sensitive patient information with adherence to HIPAA guidelines
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments at 8 offices and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Coordinated scheduling of appointments for 1-4 providers at 8 offices to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls for 2 offices, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Physical Therapist Assistant
Lifeline Physical Therapy And Pulmonary Rehab
07.2021 - Current
- Assisted 2 physical therapists in evaluating patient progress and adjusting therapies accordingly.
- Educated patients on exercise techniques and home care strategies to promote recovery.
- Maintained accurate documentation of patient treatments and progress notes for compliance.
- Streamlined scheduling processes to improve patient flow within the clinic environment for 2 therapists.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Enhanced patient recovery times by implementing personalized rehabilitation programs under supervision of physical therapists.
- Increased clinic efficiency with organization of patient schedules and therapy spaces over 8 offices.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
Physical Therapist Assistant
Orthopedic and Sports Physical Therapy Associates
06.2012 - 07.2021
- Collaborated with 2 clinicians to optimize patient care and rehabilitation outcomes.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained accurate documentation of patient treatments and progress notes for compliance.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
- Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
- Advocated for patient needs, ensuring that all therapy sessions were patient-centered and goal-oriented.
- Provided manual and therapeutic treatment to patient in outpatient setting with various injuries and co-morbidities.
Office Manager
Orthopedic and Sports Physical Therapy Associates
10.2014 - 06.2021
- Managed scheduling for 2 providers, maximizing utilization, navigating vacations and time off while prioritizing patient need.
- HIPAA compliance
- Customer service when addressing client inquiries or concerns via phone calls.
- Office inventory supplies by ordering and requisitions and stocking and shipment receiving.
- Insurance verification and authorizations
- Administrative patient documentation completion & filing.
Education
Associate of Science - Physical Therapist Assistant
Community College of Allegheny County
Pittsburgh, PA05-2012
Certificate - Massage Therapy
Community College of Allegheny County
Pittsburgh, PA05-2012
Certification - Office Technology
Forbes Road East Area Vocational Technical School
Pittsburgh, PA06-2000
Skills
- Critical thinking skills
- Healthcare documentation
- Administrative and office support
- Punctual and hardworking
- Appointment schedule efficiency
- Organizational skills
- Verbal and written communication
- Office administration
- Insurance verification and authorizations
- Patient care coordination
- Proficient in Microsoft Office
- Patient outreach and Follow-up
Timeline
Lead Patient Care Coordinator
Lifeline Physical Therapy And Pulmonary Rehab
07.2021 - Current
Physical Therapist Assistant
Lifeline Physical Therapy And Pulmonary Rehab
07.2021 - Current
Office Manager
Orthopedic and Sports Physical Therapy Associates
10.2014 - 06.2021
Physical Therapist Assistant
Orthopedic and Sports Physical Therapy Associates
06.2012 - 07.2021
Associate of Science - Physical Therapist Assistant
Community College of Allegheny County
Certificate - Massage Therapy
Community College of Allegheny County
Certification - Office Technology
Forbes Road East Area Vocational Technical School