Natasha S. Taylor
Fort Washington
Summary
Highly skilled leader and collaborator with a deep understanding of people's needs and a strong desire to meet them. Excels at comprehending, executing, and delivering high-quality results on multiple projects, even in tight deadlines and highly confidential environments. Work is characterized by punctuality, confidentiality, integrity, and accountability. Consistently strives to achieve excellent outcomes, even in challenging circumstances and with diverse personalities. Brings exceptional customer service and organizational skills to the table. Ambitious and quick to learn, always aiming for superior results. Excellent communication abilities and maintains a mature and professional demeanor even under pressure.
Overview
21
21
years of professional experience
Work History
Property Manager
Enterpriseresidential
05.2022 - Current
- Maintained meticulous records of all property transactions, including leases, annual recertification, files .
- Increased residents satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex residents disputes, protecting property owner interests.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of the unit HVAC / furnace systems.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Organized community events for residents, fostering positive relationships between residents and management staff.
- Monthly reporting on property financials variance reporting
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent residents and coordinated collection procedures, late rent payment sent to legal team .
- REAC score 2023 86% , INSPIRE 2024 99%
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings ,that allow the property to maintain budget occupancy 96% - 97%
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Developed annual operating budgets and forecasts.
Senior Property Manager
Preservation Partners
01.2016 - 05.2022
- Manage the day to day operations of 2 properties by providing extraordinary customer service, knowledgeable of both programs Tax credit and Section 8 total units 480
- Excellent communication skills by providing Asset management, Regional management weekly briefings and provided asset visibility and reports
- Prepare analyzed annual budget, monthly financial reporting / variance explanations
- Conducted site inspections on a regular basic to identify necessary maintenance, repairs, and capital improvement
- Utilized my management skills to hire, train, coach and motivate and empower a staff of 10 to reach their goals occupancy, REAC score 85%
- Effectively reduced delinquency and increased NOI by 12%
- Process all invoices in a timely manner
- Correctly utilized EIV and income source databases
- Responded to residents needs and coordinated with maintenance staff to resolve problems through continuous vendor management
- Maintained a positive relationship with local police, fire department
- Adhered to tax credit policy and procedure for annual re-certification
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Performed evictions in accordance with local laws
- Approved payroll
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Southern Management
06.2012 - 12.2015
- Have a 'customer first' attitude, and ensure issues are resolved timely and with professionalism
- Great approach to rent collections and ensure all steps are taken consistently to achieve our monthly collection benchmarks
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Handled residents complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated with residents to resolve rental, management, and maintenance issues
- Managed budget development and expense control, ensuring optimal financial for the property.
- Close out the property month end
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Property Manager
Village Green Mutual Homes Inc.
04.2009 - 06.2012
- Maintained the day-to day operations of the property
- Built and maintained vendor relationships while negotiating mutual agreements and pricing
- Developed and oversaw the budget and financial reports
- Ensured that property is maintained in good condition, and that preventative maintenance is being performed on schedule and completed
- Developed annual operating budgets, implement and monitor marketing strategies to increase exposure and occupancy
- Reduced Delinquency from 12% to 6% and increased occupancy 98%
- Controlled the delinquency by sending out daily letters and knocking on doors
- Prepare payroll in a timely manner
- Performed interviews, hired, and trained new staff
- Analyzed various property related financial reports
Assistant Property Manager / Maintenance Coordinator
The Donaldson Group
01.2004 - 03.2009
- Coordinated all residents’ events / activates and newsletters (movie night, holidays events toys for drive)
- Created pop up parties for the residents, (preventive maintenance, collected complaints, gathered suggestions and ideas from the residents)
- Scheduled contract work for occupied and vacant apartment (Carpet, Glaze, Paint etc.)
- Maintain servicer request in system created since of urgency for technicians 24-48 turnaround time
- Created make ready board for new move in ‘s
- Created purchase orders for vendors
- Responsible for violations and the completions for Montgomery County
- Controlled all Montgomery Country valuations, made sure all repaired where complete
- To insure the property would not receive any fines
- Completed a 100% walk with Montgomery Country and pass 85% due to Valuations
- Appear in court for any cases disputes for any valuation’s complaints with documents and pictures
- Oversaw apartment building upgrade projects from start-to-completion, including negotiating projects bids to supervising contractors during renovations or maintenance upgrades
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Education
License Agent - Real Estate
Long & Foster Real Estate
01-2005
BS - Business Management
Strayer University
Maryland MD01-2004
General Studies -
Frederick Douglas High School
01.2000
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Staff management
- Eviction procedures
- Occupancy management
- Fair housing mandates
- Vendor management
- Financial budgeting and reporting
- Multi-family property management
- Property management expertise
Qualifying Skills
- Type 45-50wpm
- General office skills
- Supervisory/Managerial experience
- Performs well in pressure and high-volume environments
- Able to operate office equipment, including multi-line telephones, personal computers, copiers
- Familiar with property management system Yardi, Onesite, MRI, Entrata
- Coding, sorting, alphabetizing, numeric ordering, and filings
Timeline
Property Manager
Enterpriseresidential
05.2022 - Current
Senior Property Manager
Preservation Partners
01.2016 - 05.2022
Property Manager
Southern Management
06.2012 - 12.2015
Property Manager
Village Green Mutual Homes Inc.
04.2009 - 06.2012
Assistant Property Manager / Maintenance Coordinator
The Donaldson Group
01.2004 - 03.2009
General Studies -
Frederick Douglas High School
License Agent - Real Estate
Long & Foster Real Estate
BS - Business Management
Strayer University
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