NaTasha Stith
St Louis,MO
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
7
7
years of professional experience
Work History
Medical Health Technician
BJC Behavioral Health
09.2023 - Current
- Assists patients with daily hygiene including personal care direction, assists with physical activity, meets patients nutritional needs, and documents activities as required.
- Contributed to efficient clinic operations by maintaining a clean and organized work area.
- Provided emotional support to patients during difficult moments, fostering trust and making them feel at ease throughout their treatment journey.
- Implements direct patient care under the supervision of a nurse.
- Assists nurses with admissions and discharges, and assists nurses and doctors with treatments, procedures and examinations.
- Performs general clerical tasks.
Inbound Call Center Representative
Magellan Health
03.2021 - 09.2023
- Making / Receiving calls regarding authorizations for certain health plans .
- Advise members, ordering providers , imaging faculty, of authorization for imaging , surgery , and therapy.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Medical Technician I
Chestnut Glen Senior Living
01.2020 - 03.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Behavior Technician
LIVING WITH A PURPOSE
01.2019 - 01.2020
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Behavior Technician
PREFERRED ALTERNATIVE OF MISSOURI
09.2018 - 01.2019
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Direct Support Professional Caregiver
Austen-Dooley Company
07.2017 - 09.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Education
Associate of Applied Science - Nursing
Saint Louis Community College
St Louis, MO05.2028
High School Diploma -
Mc Cluer North High School
Florissant, MO05.2013
Skills
- HIPAA Compliance
- Recordkeeping and documentation
- Compassionate Care
- Mobility Assistance
- Direct Patient Care
- Patient interaction
- Patient vital signs taking and monitoring
- Certified in CPR/AED
- Strong Work Ethic
- Attention to Detail
- Team Collaboration
CPR
CPR and First Aid Certified
Timeline
Medical Health Technician
BJC Behavioral Health
09.2023 - Current
Inbound Call Center Representative
Magellan Health
03.2021 - 09.2023
Medical Technician I
Chestnut Glen Senior Living
01.2020 - 03.2021
Behavior Technician
LIVING WITH A PURPOSE
01.2019 - 01.2020
Behavior Technician
PREFERRED ALTERNATIVE OF MISSOURI
09.2018 - 01.2019
Direct Support Professional Caregiver
Austen-Dooley Company
07.2017 - 09.2018
Associate of Applied Science - Nursing
Saint Louis Community College
High School Diploma -
Mc Cluer North High School
Similar Profiles
Monica ScaifeMonica Scaife
Patient Access Representative 2 at BjC Behavioral Health CarePatient Access Representative 2 at BjC Behavioral Health Care
Ashley Whitelow M.S Educational PsychologyAshley Whitelow M.S Educational Psychology
Community Support Specialist at BJC Behavioral HealthCommunity Support Specialist at BJC Behavioral Health
Terrie MooreTerrie Moore
HIM Coordinator at BJC Behavioral HealthHIM Coordinator at BJC Behavioral Health