Stephanie Ocampo
Dania Beach,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Management Trainee
Sixt Rent A Car
01.2025 - 12.2025
- Coached and mentored team members to enhance performance and productivity.
- Demonstrated leadership potential through taking initiative, delegating tasks effectively, and motivating team members.
- Participated in leadership development covering Sales, Operations, Customer Service, Fleet Management and People Management with exposure to both airport and downtown branches.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Executed productivity benchmarks across departments to maximize company revenue.
Customer Care Professional
American Express
11.2023 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
School Counselor
St. Mary School
01.2023 - 07.2023
- Used data to monitor students' progress and recommend solutions for improvement.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Collaborated with teachers to define therapy objectives and analyze progress.
- Conducted psychoeducational assessments to identify areas of academic and behavioral strengths and weaknesses and recommend modifications to improve learning and behavior.
Associate Banker
Chase Bank
01.2021 - 03.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Front Desk Supervisor
Porsche Design Tower Miami
08.2018 - 11.2020
- Created lasting relationships with residents that built loyalty and drove residential reputation.
- Oversaw front desk operations with eye for property reputation, staff productivity, and operational efficiency.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Trained and supervised colleagues to complete tasks on time.
Legal Representative
Law Offices Of Robert J Fenstersheib
02.2017 - 06.2018
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Developed and maintained positive relationships with clients and colleagues.
- Assisted with preparation of trial materials and documents.
Bank Teller
Wells Fargo
09.2015 - 10.2017
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and fees.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor of Arts - Psychology
Florida International University
07.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
06.2014
Skills
- Data interpretation
- Operations support
- Customer relationship management (CRM)
- Staff development
- Customer service
- Procedural improvements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Management Trainee
Sixt Rent A Car
01.2025 - 12.2025
Customer Care Professional
American Express
11.2023 - 12.2024
School Counselor
St. Mary School
01.2023 - 07.2023
Associate Banker
Chase Bank
01.2021 - 03.2022
Front Desk Supervisor
Porsche Design Tower Miami
08.2018 - 11.2020
Legal Representative
Law Offices Of Robert J Fenstersheib
02.2017 - 06.2018
Bank Teller
Wells Fargo
09.2015 - 10.2017
High School Diploma -
Dr. Michael M. Krop Senior High School
Bachelor of Arts - Psychology
Florida International University
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