Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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NATASHA M. SUGAR

NATASHA M. SUGAR

Medical Assistant/ Phlebotomist
Wimauma,FL

Summary

Knowledgeable Certified Medical Assistant with management experience and an exceptional background over 3+ years handling intensive clinical environments. Dedicated to complying with regulatory and practice standards. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Overview

3
3
years of professional experience
3
3
Certificate

Work History

Certified Clinical Medical Assistant- Team Lead

Cornerstone Medical Care
Sun City Center, FL
07.2020 - Current
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Assistant Restaurant General Manager

Fred’s Market
Riverview, FL
03.2015 - 05.2020
  • Provided effective leadership for human and physical resources charged to the restaurant
  • Operated the restaurant in adherence with all store policies and guidelines
  • Monitored the quality of customer service throughout the restaurant
  • Supervised directed counseled and assisted all associates
  • Assisted in interviewing selecting and training associates
  • Maximized sales and profits while minimizing controllable expenses
  • Maintained exceptional community and customer relations
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.

Education

Medical Assisting

Southern Technical College
Brandon, FL
05.2020

High School Diploma -

Bloomingdale High School
Brandn, Fl
05.2005

Skills

  • SKILLS & ABILITIES
  • The ability to work under pressure
  • Punctual
  • Great communicator
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Documentation and Recordkeeping
  • Calm and Level-Headed Under Duress
  • First Aid
  • CPR
  • Teamwork
  • Creativity
  • Medical Billing
  • Vital Signs Monitoring
  • Clinical Applications
  • Specimens Collection and Processing
  • Medical Terminology
  • Customer Service
  • Adaptable
  • Medical Procedures
  • Patient Flow Management
  • Electronic Medical Records
  • Complex Problem-Solving
  • HIPAA Compliance
  • Certified Phlebotomist
  • Team leadership expertise
  • Health Team Leadership

Certification

  • Certified Clinical Medical Assistant (CCMA)
  • Certified Phlebotomy Technician (CPT)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The only limit to our realization of tomorrow will be our doubts of today.
Franklin D. Roosevelt

Timeline

Certified Clinical Medical Assistant- Team Lead

Cornerstone Medical Care
07.2020 - Current

Assistant Restaurant General Manager

Fred’s Market
03.2015 - 05.2020

Medical Assisting

Southern Technical College

High School Diploma -

Bloomingdale High School

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NATASHA M. SUGARMedical Assistant/ Phlebotomist