Natasha Summerville
Los Angeles,CA
Summary
An analytical and performance-oriented professional with over 20 years of experience in Administration and Customer Service, coupled with a knack for overseeing the day-to-day departmental operations. Expertise in formulation and implementation of departmental processes, analyzing company-wide practices and procedures, making recommendations to increase efficiency, developing control systems, generating reports, dealing with patients, coordinating with healthcare providers, and updating records timely and accurately. Ability to display exceptional communication skills and create and sustain long-term profitable relationships with clients, coworkers, and other stakeholders. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
Work History
Lead Patient Service Representative
UCLA/Multi Specialty
12.2022 - Current
- Manage written, verbal, and electronic communications
- Registering, scheduling, and rescheduling patients for initial and follow-up appointments
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Field patient questions and concerns to the proper physician or nurse
- Submit request for prior authorization for appointment and medications
- Answer patient inquiries of all types in an effort to streamline the process for patients and reduce workloads of providers and medical assistants and nurses
- Communicate in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families
- Sort and deliver mail, faxes, medical records and other correspondences, photocopy, and fax documents
- Responsible for overseeing the day-to-day administrative tasks, coordinating with the care providers and patients, identifying areas of improvement, making recommendations to enhance employee efficiency, and ensuring smooth execution of the departmental functionalities
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Representative
UCLA/Cardiac Imaging and Cardiology Consultants
07.2015 - 12.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Master of Science - Human Resources Management
University of Southern California
Los Angeles, CA05.2024
Bachelor of Science - Health Administration
California State University - Dominguez Hills
Carson, CA06.2021
Skills
- MS Office and Outlook
- Robust Communication Skills
- Patient Registration
- Strategic/Analytical Thinking
- Functional Team Leadership
- Problem-solving skills
- Ability to multitask
- Time Management
- Training & Development
- Detail Oriented
- Clinical Staff Management
- Patient Care and Confidentiality
Professional Attributes
Highly organized and independent professional paired with the ability to coordinate tasks and accomplish projects with timeliness and creativity effectively. Active listening skills used to provide the best CICARE practices with patients. Results-oriented professional, recognized for taking on significant initiatives and adapting to a rapidly changing environment, and resolving mission-critical issues to ensure bottom-line success. Adept at observing, identifying, and implementing changes to achieve better efficiency.
References
References available upon request
Timeline
Lead Patient Service Representative
UCLA/Multi Specialty
12.2022 - Current
Patient Service Representative
UCLA/Cardiac Imaging and Cardiology Consultants
07.2015 - 12.2022
Master of Science - Human Resources Management
University of Southern California
Bachelor of Science - Health Administration
California State University - Dominguez Hills