Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Sutton

Danville,IN

Summary

Dedicated and compassionate professional with 7+ years experience in handling confidential tasks, front desk operations and customer service specialist. Detail oriented and skilled at anticipating practice needs, while maintaining high standards and achieving company goals. Excited to find a remote position where I can utilize my skills and grow with the you.

Overview

16
16
years of professional experience

Work History

Maintenance Assistant

Woodland Terrance
02.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Collaborated with front desk staff to address residents concerns promptly, promoting an atmosphere of exceptional customer service.
  • Managed laundry sorting, washing, drying, and ironing.

Optician

Dr. Tavel Family Eyecare
03.2018 - 04.2022
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.

Counseling Coordinator

Avon Urgent Care
09.2016 - 03.2018
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted and adjusted payments from insurance companies.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Precisely evaluated and verified benefits and eligibility.
  • Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.

Dental Assistant Intern

Aspen Dental
04.2016 - 05.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

The Inn at DePauw

Caterer/Hostess
02.2008 - 05.2012
  • Provided friendly, courteous service to create memorable moments for guests.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.

Education

Dental Assistant Certification - Denatl Assistant

Midwest Technical Institute
Brownsburg, IN
06.2016

Skills

  • Front Desk Operations
  • Appointment Scheduling
  • Medical Terminology
  • Microsoft Office
  • HIPAA Compliance
  • Insurance Verification
  • Payment Collection
  • Medical Billing
  • EMR / EHR
  • Medical Office Procedures
  • Medical billing and coding
  • Insurance Claims
  • Customer Service
  • Problem-Solving
  • Computer Proficiency
  • Collaboration and Teamwork
  • Time Management
  • Critical Thinking
  • Organization and Time Management
  • Data Entry
  • Documentation and Recordkeeping
  • Patient Billing
  • Insurance Authorizations
  • CPR Certified
  • Data Entry Software
  • Equipment Troubleshooting and Maintenance

Timeline

Maintenance Assistant

Woodland Terrance
02.2023 - Current

Optician

Dr. Tavel Family Eyecare
03.2018 - 04.2022

Counseling Coordinator

Avon Urgent Care
09.2016 - 03.2018

Dental Assistant Intern

Aspen Dental
04.2016 - 05.2016

The Inn at DePauw

Caterer/Hostess
02.2008 - 05.2012

Dental Assistant Certification - Denatl Assistant

Midwest Technical Institute

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