Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Syverson

Corpus Christi,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of consumers in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Service Advisor

Stewart & Stevenson
09.2023 - Current
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Maintained and processed invoices, deposits, and money logs.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Expedited invoice processing with effective communication between internal departments and external vendors.

Service Advisor

French Ellison
04.2022 - 09.2023
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.

Data Logger

Nueces County Public Health Department
02.2021 - 04.2022
  • Maintains database by entering new and updated customer and account information.
  • Prepares source data for computer entry by compiling and sorting information.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Resolves deficiencies by using standard procedures or returning incomplete entries.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account
  • Purges files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures and reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.

Corrections Officer

GEO Coastal Bend Detention Center
01.2019 - 02.2021
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Manages inmate holding areas.
  • Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures.
  • Performs searches on inmates and visitors.
  • Prepares incident reports and other documentation.
  • Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability.
  • Conducts accurate headcounts.

Manager

Weis Bakery
03.2015 - 12.2018
  • Plan, schedule and supervise bakery production, shipping and cleaning activities to highest safety and sanitation standards.
  • Supervise, evaluate, train and schedule work of bakery staff.
  • Order and arrange for correct ingredients, supplies and equipment using computerized system.
  • Be responsible for consolidation of product orders from users.
  • Assure the proper use and care by staff of a large variety of highly specialized production equipment.
  • Develop, maintain and update recipe files through computerized processes.
  • Be responsible for inventorying of stock.
  • Assist in developing and implementing merchandising plans for new cash operations, as required.
  • Assist bakers with production of new products or when schedule falls behind.
  • Perform other related duties as assigned.

Education

Accounting Foundations: Bookkeeping

LinkedIn
02.2024

Business Ethics Guidelines

Certificate
12.2023

Customer Service Advisor

TriTech
Houston
12.2023

Skills

  • Data entry experience
  • Data Entry Efficiency
  • Microsoft Word
  • Policies and procedures
  • Invoice Processing
  • Expense Tracking
  • Invoicing and Billing
  • Microsoft Excel expertise
  • QuickBooks
  • Karmak Fusion
  • Oracle

Timeline

Service Advisor

Stewart & Stevenson
09.2023 - Current

Service Advisor

French Ellison
04.2022 - 09.2023

Data Logger

Nueces County Public Health Department
02.2021 - 04.2022

Corrections Officer

GEO Coastal Bend Detention Center
01.2019 - 02.2021

Manager

Weis Bakery
03.2015 - 12.2018

Accounting Foundations: Bookkeeping

LinkedIn

Business Ethics Guidelines

Certificate

Customer Service Advisor

TriTech

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Natasha Syverson